At a Glance
- Tasks: Lead community outreach and deliver engaging energy awareness workshops.
- Company: Join Citizens Advice Hounslow, a charity making a real difference in local lives.
- Benefits: Enjoy competitive salary, generous leave, pension contributions, and professional development opportunities.
- Other info: Dynamic role with opportunities for personal growth and impactful community work.
- Why this job: Be a champion for vulnerable communities and tackle fuel poverty head-on.
- Qualifications: Strong communication skills and experience in community engagement are key.
The predicted salary is between 31000 - 31000 £ per year.
Location: London Borough of Hounslow (Hybrid: office, remote delivery, and community outreach)
Salary: £31,000 per annum, depending on experience
Hours: Full-time, 37.5 hours per week
Contract: Fixed-term for 2 years
Reporting to: Senior Energy Adviser / Head of Advice Service
Travel: Regular travel throughout the London Borough of Hounslow is required.
Closing Date: 12 October 2026 at 5pm. We encourage early applications as we reserve the right to close the vacancy early once enough suitable applications are received.
Interview date: to be arranged with applicants soon after they are shortlisted
Citizens Advice Hounslow is launching a vital new energy advice programme that tackles fuel poverty and supports vulnerable communities across Hounslow. We are looking for a dynamic, proactive, and passionate Energy Community Champion to drive our grassroots outreach strategy, build robust partnerships, and create a strong community of energy awareness.
Citizens Advice Hounslow is a well established charity serving the London Borough of Hounslow. We work to make a meaningful difference in the lives of people who come to us for support. Our high quality, agile advice service responds to the issues and needs of our community, always putting people first. Thanks to our dedicated team of staff and volunteers, we support over 16,000 clients each year through our face to face, telephone and digital services.
The Role
As our Energy Community Champion, you will lead outreach and engagement activities across community hubs, food banks, and local venues, identifying vulnerable residents who face barriers to accessing traditional advice services. Your mission will be split between delivering awareness-raising workshops and pop-up events in the community (covering energy efficiency, financial capability, and carbon monoxide safety) and upskilling local partner organisations. By training frontline workers in "problem noticing" techniques, you will build seamless referral pathways that route complex energy cases directly into our energy casework team.
Key Responsibilities
- Project Development: Assist with the roll out the Energy Redress project across Hounslow, targeting areas of high deprivation.
- Build Referral Networks: Establish and maintain strong partnerships with voluntary, community, and statutory organisations.
- Deliver Dynamic Training & Workshops: Run "pop-up" energy-saving awareness events and financial capability workshops for residents, and deliver energy efficiency training to professional partner staff.
- Impact Tracking & Administration: Use internal database tools to maintain GDPR-compliant records and contribute data for evaluation reports against fixed KPIs.
- Professional Standards: Work cooperatively with the broader Energy Team and complete a full Level 3 Energy Awareness qualification during your induction.
About You
- We are looking for a confident communicator who thrives when speaking to groups and building networks.
- You should be highly organized, self-motivated, and comfortable working in a targeted environment.
- Proven experience in grassroots community engagement, outreach, or partnership working.
- Strong background in delivering training, presentations, or educational workshops to diverse audiences.
- Experience delivering programmes focused on financial capability, budgeting, or energy-saving measures.
- Excellent data and IT skills, with an understanding of the barriers faced by low-income or vulnerable communities.
- Commitment to the aims and principles of the Citizens Advice service.
Please note: We are unable to respond to applicants who have not been shortlisted.
We offer a range of employee benefits, including generous annual leave, pension contribution, and training and opportunities to continue your professional development.
We consider applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.
Energy Community Champion employer: Citizens Advice BANES
Citizens Advice BANES is an exceptional employer that prioritises the well-being of its staff and volunteers, fostering a collaborative and inclusive work culture. With a strong focus on employee growth and development, we offer meaningful opportunities to make a real impact in the community while navigating exciting transformations. Join us in a role where your leadership will be valued, and your contributions will help shape the future of our services.
StudySmarter Expert Advice🤫
We think this is how you could land Energy Community Champion
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Citizens Advice BANES.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Citizens Advice BANES.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Citizens Advice BANES.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Citizens Advice BANES. Apply directly through us to stand out!
We think you need these skills to ace Energy Community Champion
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Citizens Advice BANES. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Energy Community Champion, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Citizens Advice BANES
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Citizens Advice BANES. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
