At a Glance
- Tasks: Be the first point of contact for clients and provide essential support.
- Company: Join Citizens Advice, a community-focused organisation making a difference.
- Benefits: Fixed-term contract until 2027 with comprehensive training and support.
- Other info: Dynamic role with opportunities to grow and develop your skills.
- Why this job: Make a real impact by helping people navigate their challenges.
- Qualifications: Digital proficiency and a passion for helping others are key.
The predicted salary is between 30000 - 40000 £ per year.
Contract Fixed term contract, until 31 March 2027. Interviews will take place on 25 June 2026.
About the role
The Gateway Adviser (Outreach) is the vital first point of contact for clients seeking support from Citizens Advice within various community outreach locations (e.g., food banks, libraries, community centres, health clinics). Operating on the front line, you will deliver an effective, empathetic, and efficient initial assessment (triage) service. Your role is to identify the client’s core issues, provide immediate basic information or signposting, and ensure they are seamlessly referred to internal specialist advisers or external partner agencies for in-depth support.
Your responsibilities will include:
- Greeting clients and conducting an initial triage interview
- Providing information and advice on a wide range of topics
- Assisting clients with completing paper and digital forms
- Making referrals to internal and external services
- Recording client interactions, outcomes and referrals electronically
This role requires digital proficiency, as well as the ability to work independently and as part of a team in a fast-paced, client-focused environment. Previous experience of giving advice to a quality standard is desirable although full training will be given.
A full Job Description and Person Specification are included in the job pack which can be downloaded from www.eastbournecab.co.uk. Please note CVs will not be accepted.
Outreach Adviser (gateway) in Eastbourne employer: Citizens Advice BANES
As an Outreach Adviser with Citizens Advice, you will join a dedicated team committed to making a real difference in the community. Our supportive work culture fosters professional growth through comprehensive training and development opportunities, ensuring you are well-equipped to provide essential support to clients in various outreach locations. Located in Eastbourne, you will benefit from a collaborative environment that values empathy and client-focused service, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Outreach Adviser (gateway) in Eastbourne
✨Tip Number 1
Get to know the organisation! Research Citizens Advice and their outreach services. Understanding their mission and values will help you connect better during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your triage skills! Role-play with a friend or family member to simulate the initial assessment process. This will help you feel more confident and prepared to handle real-life client interactions.
✨Tip Number 3
Show off your digital skills! Be ready to discuss your experience with digital tools and how you've used them in previous roles. Highlighting your tech-savviness can set you apart from other candidates.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets the attention it deserves, and we love seeing candidates who take that extra step.
We think you need these skills to ace Outreach Adviser (gateway) in Eastbourne
Some tips for your application 🫡
Read the Job Description Carefully:Before you start writing, make sure to read the job description thoroughly. We want to see that you understand the role of an Outreach Adviser and how your skills align with what we're looking for.
Tailor Your Application:Don’t just send a generic application! We love it when candidates personalise their applications to highlight relevant experience and skills. Show us how you can deliver effective, empathetic support in a community setting.
Be Clear and Concise:When filling out your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to how you can contribute to our team.
Apply Through Our Website:Remember, we only accept applications through our website. So, make sure to submit your application there to ensure it reaches us. We can't wait to hear from you!
How to prepare for a job interview at Citizens Advice BANES
✨Know Your Role Inside Out
Make sure you thoroughly understand the responsibilities of an Outreach Adviser. Familiarise yourself with the key tasks like conducting triage interviews and making referrals. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Empathy
As this role involves working closely with clients, it's crucial to demonstrate your empathetic approach during the interview. Share examples from your past experiences where you've successfully supported individuals in need, highlighting your ability to listen and provide effective solutions.
✨Brush Up on Digital Skills
Since digital proficiency is a must for this position, be prepared to discuss your experience with various digital tools and platforms. You might even want to mention any specific software you've used for recording client interactions or managing referrals, as this will show you're ready to hit the ground running.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the team dynamics, training opportunities, or the types of cases you might encounter. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
