At a Glance
- Tasks: Help people access online services and develop digital skills with confidence.
- Company: Citizens Advice Milton Keynes, a local charity making a difference since 1972.
- Benefits: Gain valuable experience, receive training, and make a positive impact in the community.
- Other info: Join a supportive team and enjoy opportunities for personal growth.
- Why this job: Empower others to navigate the digital world and enhance their lives.
- Qualifications: IT competency, strong communication skills, and a passion for helping others.
The predicted salary is between 25000 - 30000 £ per year.
Citizens Advice Milton Keynes is a local charity that helps people to resolve their legal, money and personal problems. The organisation has been providing free, confidential, and impartial advice since 1972 and helps approximately 10,000 local people every year. Since the pandemic, many of the local and national services that our clients need have been, or are being, moved online. This can disadvantage people who do not have the necessary knowledge, skills, or technology to access and use online services.
Working within our training, skills, and employability division – Works for Us, our Digital Skills Officer (DSO) will help people to access and use online services and support them to develop the skills and confidence they need to use digital technology effectively and safely. They’ll also need to be confident and able to provide coaching and training support to small groups of service users on a sessional basis.
We are looking for an enthusiastic, committed, and confident person to join our small team of staff. The successful candidate will provide support and coaching to local people, on a one-to-one basis, course support and delivery, including those living in the community who could be considered vulnerable adults, that are digitally excluded and/or unemployed.
Applicant Requirements
- Be competent and confident in using IT, and specifically using IT applications and resources on websites.
- Have clear and accurate communication skills, both spoken and written.
- Be able to listen, understand and use information.
- Be able to work in a team, be organised and manage time effectively.
- Be open to utilising emerging technologies and understanding its impact on recruitment.
- Be confident in working towards performance targets.
- Be able to recognise the limits and boundaries of the role.
- A background in advice giving, coaching, or tutoring is desirable but not essential.
Full training and induction will be provided. The successful Applicant/s will be asked to undergo a Disclosure and Barring Service (DBS) check.
Digital Skills Officer employer: Citizens Advice BANES
Citizens Advice Milton Keynes is an exceptional employer, dedicated to making a meaningful impact in the community by empowering individuals with essential digital skills. Our supportive work culture fosters collaboration and personal growth, offering comprehensive training and development opportunities for our staff. Located in a vibrant area, we provide a fulfilling environment where you can contribute to improving the lives of local residents while enjoying the benefits of working within a passionate and committed team.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Skills Officer
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend local events, and connect with others on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice makes perfect! Before any interview, do a mock session with a friend or family member. This will help you get comfortable with your responses and boost your confidence when it’s time to shine.
✨Tip Number 3
Show your passion! When you’re in an interview, let your enthusiasm for helping others and digital skills shine through. Share personal stories that highlight your commitment to making a difference.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly helps us see your application faster. Plus, it shows you’re keen on joining our team!
We think you need these skills to ace Digital Skills Officer
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for helping others shine through. We want to see that you genuinely care about supporting people in developing their digital skills and confidence.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Digital Skills Officer. We’re looking for specific examples that demonstrate your ability to coach and support others.
Be Clear and Concise:Use clear and straightforward language in your written application. We appreciate well-structured responses that get straight to the point, showcasing your communication skills effectively.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Citizens Advice BANES
✨Know Your Stuff
Make sure you brush up on your digital skills and IT applications. Familiarise yourself with the tools and resources that Citizens Advice Milton Keynes uses, as well as any emerging technologies relevant to the role. This will show that you're not just a candidate, but someone who genuinely understands the digital landscape.
✨Practice Your Communication
Since clear communication is key for this role, practice explaining complex digital concepts in simple terms. You might even want to do a mock session where you coach a friend or family member on using an online service. This will help you feel more confident during the interview.
✨Show Your Enthusiasm
Citizens Advice is looking for someone enthusiastic and committed. Be sure to express your passion for helping others and your interest in digital skills training. Share any personal experiences that highlight your dedication to supporting vulnerable adults or those facing challenges in accessing technology.
✨Prepare Questions
Interviews are a two-way street, so come prepared with questions about the role and the team. Ask about the types of training sessions you might conduct or how they measure success in helping clients. This shows that you're engaged and thinking critically about how you can contribute.
