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- Tasks: Lead a team in managing complex debt cases and provide technical supervision.
- Company: Join Citizens Advice Newcastle, a supportive and inclusive organisation.
- Benefits: Hybrid working model, competitive salary, and commitment to client care.
- Other info: Be part of a Disability Confident employer promoting inclusivity.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in debt advice, case management, and strong negotiation skills.
The predicted salary is between 30000 - 40000 £ per year.
Citizens Advice Newcastle is seeking to appoint a highly motivated and experienced Debt Team Leader with Technical Supervision to start as soon as possible. There is opportunity for a hybrid model of home working and office working as required.
The postholder will be required to have a debt work caseload and be able to carry out quality file reviews on casework undertaken by the Money Advice Team. You must have experience of giving advice to the public, managing complex debt cases, negotiating with third parties on behalf of clients and maintaining accurate and comprehensive case recording.
You will preferably be a DRO intermediary, and ideally have specific formal qualifications in advice work. You need to demonstrate a clear commitment to client care and that you are able to maintain targets and high quality standards.
We’re Disability Confident. Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
Debt Team Leader (with technical supervision) employer: Citizens Advice BANES
Contact Detail:
Citizens Advice BANES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Team Leader (with technical supervision)
✨Tip Number 1
Network like a pro! Reach out to your connections in the debt advice sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and case management skills. Be ready to discuss your experience with complex debt cases and how you've successfully negotiated on behalf of clients.
✨Tip Number 3
Showcase your commitment to client care during interviews. Share specific examples of how you've maintained high-quality standards and met targets in your previous roles. This will demonstrate that you're the right fit for the Debt Team Leader position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Debt Team Leader (with technical supervision)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing complex debt cases and giving advice to the public. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about client care and how your background makes you the perfect fit for the Debt Team Leader role. Keep it engaging and personal – we love a good story!
Showcase Your Qualifications: If you have specific formal qualifications in advice work or are a DRO intermediary, make sure to mention these in your application. We value expertise, and this could set you apart from other candidates!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Citizens Advice BANES
✨Know Your Stuff
Make sure you brush up on your knowledge of debt management and the specific responsibilities of a Debt Team Leader. Familiarise yourself with the latest regulations and best practices in the field, as well as any relevant qualifications you might have. This will show that you're not just qualified, but genuinely passionate about the role.
✨Showcase Your Experience
Prepare to discuss your previous experience in managing complex debt cases and giving advice to clients. Have specific examples ready that highlight your negotiation skills and ability to maintain high-quality standards. This is your chance to demonstrate how your background aligns perfectly with what Citizens Advice Newcastle is looking for.
✨Client Care is Key
Emphasise your commitment to client care during the interview. Be ready to share instances where you've gone above and beyond for clients, and how you ensure their needs are met. This will resonate well with the organisation's values and show that you understand the importance of client satisfaction.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This not only shows your interest in the position but also helps you gauge if the company culture is the right fit for you.