At a Glance
- Tasks: Support clients with debt issues through negotiation and representation.
- Company: Join Citizens Advice Wirral, a supportive and impactful organisation.
- Benefits: Enjoy 25-30 days holiday, flexible working, and a pension scheme.
- Other info: Be part of a Disability Confident employer committed to inclusivity.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: No prior experience needed; trainees are welcome to apply.
The predicted salary is between 25000 - 30000 € per year.
We are recruiting for a debt caseworker (trainee debt caseworker would be considered) to provide an effective and efficient casework service within the aims and policies of Citizens Advice Wirral. This includes negotiation and representation on behalf of clients, many of whom may be vulnerable, may have mental health needs and/or long term conditions.
Working for Citizens Advice Wirral offers the following benefits:
- A generous holiday allowance of 25 days (rising to 30 days) plus bank holidays (pro‑rata)
- Agile working, including up to 5 additional days of flexi leave each year (pro‑rata) and both home and office‑based days (role dependent)
- A contributory pension scheme
- Employee Assistance Programme
We’re Disability Confident. Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
Debt Caseworker (Trainee considered) employer: Citizens Advice BANES
Citizens Advice Wirral is an exceptional employer that prioritises the well-being and professional development of its staff. With a generous holiday allowance, flexible working options, and a commitment to supporting vulnerable clients, employees can thrive in a supportive environment that values work-life balance and inclusivity. The organisation also offers a contributory pension scheme and an Employee Assistance Programme, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Debt Caseworker (Trainee considered)
✨Tip Number 1
Network like a pro! Reach out to people in the debt advice sector, attend relevant events, and connect with professionals on LinkedIn. We can’t stress enough how personal connections can open doors for you.
✨Tip Number 2
Prepare for interviews by researching Citizens Advice Wirral thoroughly. Understand their mission and values, and think about how your skills align with their needs. We want you to shine when it comes to showcasing your passion for helping vulnerable clients.
✨Tip Number 3
Practice your negotiation skills! Since the role involves representing clients, being able to demonstrate your ability to negotiate effectively will set you apart. We suggest role-playing scenarios with friends or family to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in the community.
We think you need these skills to ace Debt Caseworker (Trainee considered)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a debt caseworker. We want to see how you can contribute to our mission at Citizens Advice Wirral!
Show Empathy and Understanding:Since you'll be working with vulnerable clients, it's crucial to convey your ability to empathise and understand their situations. Share any relevant experiences that demonstrate your compassion and support for those in need.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us see your potential quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Click the link in the job description to get started!
How to prepare for a job interview at Citizens Advice BANES
✨Know Your Stuff
Make sure you understand the role of a debt caseworker and the specific challenges clients face. Research Citizens Advice Wirral's mission and values, so you can align your answers with their goals during the interview.
✨Show Empathy
Since you'll be working with vulnerable clients, it's crucial to demonstrate your ability to empathise. Prepare examples from your past experiences where you've shown compassion and understanding, especially in challenging situations.
✨Practice Negotiation Skills
Negotiation is key in this role. Brush up on your negotiation techniques and be ready to discuss how you would handle difficult conversations or advocate for clients effectively. Role-playing scenarios can help you feel more confident.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready. This shows your genuine interest in the role and the organisation. You might ask about the training process for trainees or how they support staff in dealing with complex cases.
