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- Tasks: Join our debt team as a Trainee Debt Caseworker, helping clients with empathy and support.
- Company: Citizens Advice is expanding its dedicated debt service team to make a real difference.
- Benefits: Enjoy a competitive salary, generous holiday, and perks like free parking and an employee assistance programme.
- Why this job: Be part of a supportive culture that values personal development and teamwork in a meaningful role.
- Qualifications: Good English and Maths qualifications are essential; full training provided for newcomers.
- Other info: Interviews on 13 August 2025; apply by sending your CV and cover email.
The predicted salary is between 20700 - 25000 £ per year.
Interviews will take place on 13 August 2025.
About the role
We are growing our debt team of 30 staff to 46, so this is a great opportunity to join us as a Trainee Debt Caseworker. Both trained advisers and new comers to the debt service are welcome to apply. Full training can be provided.
You will:
– Have the ability to commit to and work within the aims, principles and policies of the Citizens Advice service.
– Be able to work with clients, who may be stressed or vulnerable, with empathy and patience, displaying excellent communication and interpersonal skills.
– You should be able to work confidently and independently.
– Be willing to work using various platforms which could include phone, webchat, video call.
– Excellent PC literacy skills will enable you to work with a variety of computer applications/systems. You should be able to work on your own initiative and be willing to commit to continuous development and an extensive training programme. Good English and Maths qualifications are a prerequisite in applying for this post.
– You should be able to demonstrate how you manage your own wellbeing/resilience at an interview.
– Be happy to work alongside other colleagues in a collaborative way within a call centre environment.
We offer: Salary £25,738.00 rising £28,560.00, 21 days holiday plus 8 bank holidays, Paid Christmas close down in addition to standard holidays (3-4 days extra), 1 week’s additional leave, gained by annual increment (a day a year) after 4 years’ service, Employee assistance programme, 8% non-contributory pension, Salary sacrifice for pension (optional), Free parking, EAP scheme, Blue Lights Reward discount card
For further details please request a copy of the Job Role by emailing esylvester@calw.org.uk.
To apply you should send a CV and covering email explaining how you meet the skills required for the job specification.
Closing date for applications 12 August.
Interviews 13,14,19 & 20 August.
We’re Disability Confident
Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
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Debt Caseworker (Trainee) employer: Citizens Advice BANES
Contact Detail:
Citizens Advice BANES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Caseworker (Trainee)
✨Tip Number 1
Familiarise yourself with the aims and principles of the Citizens Advice service. Understanding their core values will help you align your responses during the interview, showcasing your commitment to their mission.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This will prepare you for working with clients who may be stressed or vulnerable, allowing you to demonstrate empathy and patience during the interview.
✨Tip Number 3
Brush up on your PC literacy skills by familiarising yourself with various applications and systems commonly used in call centres. Being able to discuss your comfort with technology will give you an edge in the interview.
✨Tip Number 4
Reflect on your own wellbeing and resilience strategies. Be prepared to share specific examples of how you manage stress and maintain a positive mindset, as this is crucial for the role and will impress the interviewers.
We think you need these skills to ace Debt Caseworker (Trainee)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Trainee Debt Caseworker position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Compelling Cover Email: In your covering email, clearly explain how you meet the skills outlined in the job specification. Use specific examples from your past experiences to demonstrate your communication skills, empathy, and ability to work independently.
Highlight Relevant Qualifications: Make sure to mention your English and Maths qualifications prominently in your CV. If you have any additional training or certifications related to customer service or debt management, include those as well.
Proofread Your Application: Before submitting your CV and covering email, take the time to proofread for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Citizens Advice BANES
✨Show Empathy and Patience
As a Trainee Debt Caseworker, you'll be working with clients who may be stressed or vulnerable. During the interview, demonstrate your ability to empathise and communicate effectively. Share examples from your past experiences where you've successfully supported someone in a difficult situation.
✨Highlight Your Communication Skills
Excellent communication is key for this role. Be prepared to discuss how you can convey complex information clearly and concisely. You might want to practice explaining a challenging concept in simple terms to showcase your skills during the interview.
✨Demonstrate Your Initiative
The role requires you to work independently and take initiative. Think of instances where you've taken charge of a project or solved a problem on your own. Be ready to share these examples to illustrate your proactive approach.
✨Discuss Your Wellbeing Strategies
Managing your own wellbeing and resilience is crucial in this role. Prepare to talk about the strategies you use to maintain your mental health and handle stress. This will show the interviewers that you are self-aware and capable of managing the demands of the job.