At a Glance
- Tasks: Support clients with debt management through telephone advice and casework.
- Company: Join Citizens Advice BANES, a supportive and impactful organisation.
- Benefits: Enjoy up to 29 days paid holiday and comprehensive training.
- Other info: Great growth path with a focus on personal and professional development.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: No prior experience needed; just a passion for helping others.
The predicted salary is between 25000 - 30000 £ per year.
Citizens Advice BANES is seeking an Experienced / Trainee Telephone Debt Caseworker.
In this role, you will support clients across England by providing telephone advice and casework advice related to debt management.
For the Trainee role, comprehensive training is available, aiming to develop your skills to handle extensive casework.
Responsibilities include taking client calls, assessing their situations, providing informed advice, and maintaining accurate records.
The role offers up to 29 days paid holiday and a supportive work environment.
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We think you need these skills to ace Debt Caseworker (Telephone) – Training & Growth Path
Strong Communication Skills
Logical Thinking
Problem-Solving Ability
Teamwork
Relationship-Building Skills
Initiative
Motivation
