Debt Caseworker or Trainee Debt Caseworker

Debt Caseworker or Trainee Debt Caseworker

Apply before 5pm on 20 June 2025.

Job summary

Salary 14,000

Location Macclesfield

Workplace Hybrid working

Contract Fixed term contract, until 31 March 2026

Citizens Advice Cheshire North are seeking a trained or trainee money adviser to assist in the provision of debt advice to clients under a Money Advice and Pension Service contract.

As a MaPS Debt Caseworker, you will be experienced, or willing to train, in working with debt clients, negotiating with creditors on their behalf on all matters including council tax arrears, rent/mortgage arrears, electricity/gas debt, credit cards, insolvency, bailiffs etc. You will be familiar with options available for clients to maximise their income.

● Able to commit to and work within the aims, principles and policies of the Citizens Advice service

● Enthusiastic and dynamic team player with excellent communication and interpersonal skills and also be able to work independently

● Some experience of debt advice work

● Able to work from a variety of settings including your own home as required

● Experience with working with clients in an advice setting

● Excellent time management, experience of project working in a target led environment

● Access to a vehicle and be willing to travel for client or team meetings

● Good technical skills – numerate, experience of using different IT systems and understand the importance of case recording.

If the successful applicant is not a qualified Money Advice worker, they will be expected to carry out extensive training on top of the working hours to qualify.

To apply please email will.mckellar@citizensadvicecn.org.uk

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