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- Tasks: Help tenants with advice and casework through various communication methods.
- Company: Join Cottsway Housing, the largest social housing provider in West Oxfordshire.
- Benefits: Enjoy flexible working options and the chance to make a real difference.
- Why this job: Be part of a supportive team that values inclusivity and community impact.
- Qualifications: No specific qualifications required; just a passion for helping others.
- Other info: Interviews scheduled for July 9th and 10th, 2025.
The predicted salary is between 28800 - 48000 £ per year.
Cottsway Housing Association has partnered with Citizens Advice Oxfordshire to provide a free information and advice service to all their tenants. As the largest local registered provider of social housing in West Oxfordshire, Cottsway Housing has expanded to Gloucestershire, Worcestershire, and Wiltshire. The aim of this service is to ensure equal access to advice and information for all tenants, regardless of location.
Tenants can access a free telephone and digital service offering triage, signposting, information, advice, and casework. We are seeking a dedicated individual to join our team to provide information, advice, and casework to Cottsway Housing tenants through face-to-face appointments, including some home visits, as well as via telephone, email, webchat, and video calls. The role also involves offering financial capability sessions and providing information at events organized by Cottsway Housing.
For full details of the job role and application process, please visit our website. Completed applications must be received by 12 Noon (Midday) on Wednesday, 25 June 2025. Interviews will be held on Wednesday, 09 July, and Thursday, 10 July 2025.
We’re Disability Confident. Disability Confident is a government scheme supporting employers to improve recruitment, retention, and development of disabled people.
Debt and Benefits Caseworker employer: Citizens Advice BANES
Contact Detail:
Citizens Advice BANES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt and Benefits Caseworker
✨Tip Number 1
Familiarise yourself with the services offered by Cottsway Housing Association and Citizens Advice Oxfordshire. Understanding their mission and the specific needs of tenants will help you demonstrate your commitment to providing effective support during interviews.
✨Tip Number 2
Network with professionals in the housing and advice sectors. Attend local events or workshops related to social housing and community support. This can provide valuable insights and connections that may enhance your application.
✨Tip Number 3
Prepare for potential interview questions by practising scenarios related to casework and financial advice. Think about how you would handle various situations that tenants might face, as this will showcase your problem-solving skills.
✨Tip Number 4
Showcase your communication skills by engaging in mock interviews or role-playing exercises. Being able to convey information clearly and empathetically is crucial for a Debt and Benefits Caseworker, so practice articulating your thoughts effectively.
We think you need these skills to ace Debt and Benefits Caseworker
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Debt and Benefits Caseworker position. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in providing advice and casework. Highlight any previous roles in social housing or similar environments, and include specific examples of how you've helped clients in the past.
Write a Strong Cover Letter: Your cover letter should express your passion for helping tenants and your understanding of the challenges they face. Mention your communication skills and ability to work with diverse groups, as well as your commitment to providing excellent service.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at Citizens Advice BANES
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Debt and Benefits Caseworker. Familiarise yourself with the services Cottsway Housing Association provides, as well as the specific needs of their tenants.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific situations related to debt and benefits advice. Prepare examples from your past experiences that demonstrate your problem-solving skills and ability to empathise with clients.
✨Showcase Your Communication Skills
As this role involves face-to-face appointments and various forms of communication, be ready to demonstrate your ability to convey information clearly and effectively. Practice explaining complex concepts in simple terms.
✨Highlight Your Commitment to Inclusivity
Since Cottsway Housing is committed to equal access for all tenants, be prepared to discuss how you would ensure inclusivity in your approach. Share any relevant experiences that showcase your dedication to supporting diverse communities.
