At a Glance
- Tasks: Provide expert debt advice and support to clients facing financial challenges.
- Company: Join Dacorum Citizens Advice, a supportive and community-focused organisation.
- Benefits: Competitive salary, London allowance, and flexible working hours.
- Other info: Collaborative team environment with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping individuals achieve financial stability and prevent homelessness.
- Qualifications: Qualified Debt Adviser with experience in welfare benefits and case management.
The predicted salary is between 22380 - 23992 £ per year.
Salary £22,380 - £23,992 Pro rata rate for 30 hours per week plus £898 London allowance.
Dacorum Citizens Advice are seeking a Debt Adviser/Caseworker to join our friendly team. This post is funded by Dacorum Borough Council (Financial Inclusion).
We are seeking a qualified Debt Adviser/Caseworker to join our established Debt Team to provide comprehensive debt advice and casework support to clients experiencing financial hardship. The successful candidate will provide high-quality debt advice, welfare benefits support, and income maximisation guidance to clients affected by debt and cost of living challenges. The postholder will be an approved, authorised insolvency intermediary.
The role involves supporting vulnerable and disadvantaged individuals, exploring all available debt solutions, including insolvency options and empowering clients to improve their long-term financial resilience. A key aim of the role is to help prevent homelessness by supporting clients to manage rent arrears, priority debts, and financial crises at an early stage, while working with relevant agencies and services to achieve sustainable outcomes.
The postholder will manage a varied caseload, maintain accurate records, work collaboratively within the wider advice team, and contribute to delivering an accessible, client-focused service across office and outreach locations.
- Trained and accredited Debt Adviser through IMA/Wiser Adviser accreditation.
- Approved, authorised Insolvency Intermediary with experience supporting DRO applications.
- Recent experience providing debt advice, welfare benefits advice, and income maximisation support.
- Strong organisational and case management skills.
- Excellent written and verbal communication skills.
- Literate and numerate with strong attention to detail.
- Empathetic, sensitive, and non-judgemental approach to client support.
- Commitment to the aims, principles, and policies of Citizens Advice.
- Competent in using IT systems, telephone systems, benefit calculators, and case management systems.
- Ability to support vulnerable and disadvantaged clients effectively.
- Good understanding of legislative changes and social issues impacting clients, particularly around the cost of living.
- Strong teamwork skills and willingness to support colleagues and volunteers.
- Flexible and adaptable approach to work.
Debt Adviser/Caseworker employer: Citizens Advice BANES
Dacorum Citizens Advice is an exceptional employer, offering a supportive and collaborative work environment where you can make a real difference in the lives of vulnerable individuals facing financial hardship. With a strong commitment to employee development, we provide ongoing training and opportunities for growth, ensuring that our team members are well-equipped to deliver high-quality advice and support. Located in Dacorum, you will benefit from a competitive salary, a London allowance, and the chance to work within a dedicated team focused on promoting financial resilience and preventing homelessness.
StudySmarter Expert Advice🤫
We think this is how you could land Debt Adviser/Caseworker
✨Tip Number 1
Network like a pro! Reach out to your connections in the debt advice sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of debt solutions and recent legislative changes. We want you to feel confident discussing how you can support clients through financial crises.
✨Tip Number 3
Showcase your empathy and communication skills during interviews. Remember, this role is all about supporting vulnerable individuals, so share examples of how you've made a difference in similar situations.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows your enthusiasm for joining our team at Dacorum Citizens Advice.
We think you need these skills to ace Debt Adviser/Caseworker
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Debt Adviser/Caseworker role. Highlight your relevant experience in debt advice and casework, and show us how your skills align with what we're looking for.
Showcase Your Empathy:In your application, let us see your empathetic approach to client support. Share examples of how you've helped vulnerable individuals in the past, as this is key to the role and will resonate with our values.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We want to understand your qualifications and passion without wading through unnecessary fluff!
Apply Through Our Website:Don't forget to submit your application through our website! This ensures we receive all your details correctly and helps us process your application smoothly. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Citizens Advice BANES
✨Know Your Stuff
Make sure you brush up on your knowledge of debt advice and the specific challenges clients face, especially around the cost of living. Familiarise yourself with the latest legislation and solutions available, as this will show your commitment and expertise during the interview.
✨Show Empathy
As a Debt Adviser/Caseworker, you'll be working with vulnerable individuals. Prepare to demonstrate your empathetic approach in the interview. Think of examples where you've supported clients sensitively and non-judgementally, as this is crucial for the role.
✨Highlight Your Teamwork Skills
Collaboration is key in this role. Be ready to discuss how you've worked effectively within a team in the past. Share specific instances where your teamwork led to positive outcomes for clients or improved processes.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the types of cases you'll handle, and how the organisation supports its staff. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
