At a Glance
- Tasks: Provide vital debt advice to those in need, primarily via phone and email.
- Company: Join Citizens Advice New Forest, a supportive community-focused organisation.
- Benefits: Flexible remote work, competitive pay, and opportunities for training.
- Other info: Part-time role with potential for career growth and development.
- Why this job: Make a real difference in people's lives during tough financial times.
- Qualifications: Empathy, great communication skills, and a passion for helping others.
The predicted salary is between 26300 - 26300 € per year.
Location: Remote, hybrid or any Citizens Advice New Forest office. Citizens Advice New Forest has an opportunity for a Debt Adviser to join its debt advice team. The Debt Adviser will provide information and advice to people in the New Forest who are experiencing profound difficulties in managing their financial problems. The advice will primarily be given by telephone appointments; however, advice can also be given face-to-face and by email. This project, funded through the Money and Pensions Service (MaPS), has been created to meet the increased demand as people deal with the cost of living crisis with the objectives of improving their debt situation and their mental well-being.
Compensation and hours:
- Pay: £26,300 FTE (£9,819 pro rata). Salary review on successful completion of probation.
- Hours: Part-time 14 hours per week.
Responsibilities:
- The role provides information and advice to people experiencing financial difficulties, primarily by phone, with opportunities for face-to-face and email advice as needed.
- The adviser will support clients to improve their debt situation and well-being as part of a MaPS-funded project.
Requirements:
- Passionate about helping people across the New Forest struggling with debt.
- A good listener, able to understand an individual’s needs and propose solutions to help them manage their finances.
- A great communicator, full of empathy, and able to work with people in difficult situations.
- A self-starter with a can-do attitude.
- This role would suit an individual with a debt advice background; however, we would also be keen to hear from candidates who have transferable skills and are willing to undergo training in debt advice.
If you think this role is one you would be passionate about, we would love to hear from you.
Please refer to the full Job Pack on our website, which contains a detailed role profile and person specification.
Closing date: Tuesday 26th May 2026. Applicants will be considered on a rolling basis, so early application is encouraged.
Send your CV and covering letter to jobs@canf.uk
We value diversity, promote equality and welcome applications from all sections of the community.
Debt Adviser employer: Citizens Advice BANES
Citizens Advice New Forest is an exceptional employer, offering a supportive and flexible work environment for Debt Advisers. With the option for remote or hybrid working, employees can enjoy a healthy work-life balance while making a meaningful impact in their community by helping individuals navigate financial challenges. The organisation fosters a culture of empathy and growth, providing opportunities for professional development and training, ensuring that staff are well-equipped to support those in need during these challenging times.
StudySmarter Expert Advice🤫
We think this is how you could land Debt Adviser
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Debt Adviser role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get that chance to chat with potential employers, be ready to explain why you're passionate about helping people with their financial struggles. Show them your empathy and communication skills!
✨Tip Number 3
Stay proactive! Follow up on any applications or interviews you've had. A quick email thanking them for their time can keep you fresh in their minds and show your enthusiasm for the role.
✨Tip Number 4
Don't forget to check our website regularly! We often post new opportunities, and applying directly through us can give you an edge. Plus, it shows you're genuinely interested in being part of our team!
We think you need these skills to ace Debt Adviser
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Debt Adviser role. Highlight any relevant experience in debt advice or transferable skills that show you can empathise and communicate effectively with clients.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for helping people with financial difficulties. Share a brief story or example that showcases your listening skills and problem-solving abilities.
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure your application demonstrates your ability to convey information clearly and empathetically. Use straightforward language and keep it professional yet friendly.
Apply Early!:Don’t wait until the closing date to send in your application. We’re considering applicants on a rolling basis, so the sooner you apply through our website, the better your chances of standing out!
How to prepare for a job interview at Citizens Advice BANES
✨Know Your Stuff
Make sure you understand the basics of debt advice and the specific challenges people face in financial difficulties. Brush up on common terms and solutions, so you can speak confidently about how you can help clients improve their situations.
✨Show Empathy
As a Debt Adviser, you'll be dealing with people in tough spots. Practice active listening and think about how you would feel in their shoes. Prepare examples of how you've shown empathy in past roles or situations to demonstrate your ability to connect with clients.
✨Communicate Clearly
Since most of your advice will be given over the phone, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with friends or family to get comfortable explaining complex financial concepts in simple terms.
✨Be Ready for Scenarios
Expect scenario-based questions where you’ll need to demonstrate your problem-solving skills. Think of real-life examples where you’ve helped someone manage their finances or overcome a challenge, and be prepared to discuss the outcomes.
