At a Glance
- Tasks: Provide compassionate debt advice and support to clients facing financial challenges.
- Company: Join Citizens Advice Waltham Forest, a leader in community support and financial guidance.
- Benefits: Hybrid working, training opportunities, and a supportive team environment.
- Other info: Flexible work arrangements and a chance to grow within a respected organisation.
- Why this job: Make a real difference in people's lives while developing your skills in a meaningful role.
- Qualifications: Experience in debt advice is essential; trainees welcome with a passion for helping others.
The predicted salary is between 30000 - 40000 € per year.
Location: Waltham Forest
Workplace: Hybrid working
Contract: Fixed term contract, until 31 March 2027
Citizens Advice Waltham Forest is part of the London-wide Debt Free Advice (DFA) project, funded by the Money and Pensions Service. We are looking for an experienced Debt Advice Caseworker to join our team. As a long-standing partner in the DFA programme, we have over a decade of experience delivering high-quality debt advice to local residents facing financial hardship.
We are seeking a skilled and compassionate adviser with a proven track record of supporting clients with debt and financial difficulties. You will be confident in delivering tailored, practical solutions and working with clients in a sensitive, non-judgemental way. Experience of providing debt advice in a regulated environment and working to quality standards is essential.
This is a hybrid role, combining face-to-face work at outreach locations and home working. You will deliver advice across multiple channels, including face-to-face, telephone, video and email.
If we are unable to appoint a fully qualified candidate, we will consider applications for a trainee position. Please refer to the Trainee Debt Adviser job description for further details. We anticipate the trainee programme will take approximately 6 months to complete, depending on prior experience. Training, mentoring and supervision will be provided. If you would like to be considered for the trainee role, please indicate this in your application.
Debt Advice Caseworker (Qualified or Trainee) employer: Citizens Advice BANES
Citizens Advice Waltham Forest is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and development. With a commitment to providing high-quality debt advice, our team benefits from hybrid working arrangements, comprehensive training, and mentoring opportunities, making it an ideal environment for both qualified professionals and trainees looking to make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Debt Advice Caseworker (Qualified or Trainee)
✨Tip Number 1
Network like a pro! Reach out to your connections in the debt advice sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to debt advice. Think about real-life scenarios where you've helped clients and be ready to share those stories. We want to see your passion and expertise shine through!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Citizens Advice Waltham Forest.
We think you need these skills to ace Debt Advice Caseworker (Qualified or Trainee)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in debt advice. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Your Compassion:As a Debt Advice Caseworker, empathy is key. Use your application to demonstrate your understanding of clients' financial struggles and how you’ve supported them in the past. We love seeing that human touch!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This will help us understand your qualifications better!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Citizens Advice BANES
✨Know Your Stuff
Make sure you brush up on your knowledge of debt advice and the specific challenges clients face. Familiarise yourself with the regulations and quality standards in the industry, as this will show that you're serious about the role and understand what’s required.
✨Show Empathy
As a Debt Advice Caseworker, you'll be dealing with clients who are often in distressing situations. Prepare to demonstrate your ability to handle sensitive conversations with compassion and understanding. Think of examples from your past experiences where you've successfully supported someone through a tough time.
✨Practice Your Communication Skills
Since this role involves delivering advice across various channels, practice how you would communicate effectively in each format. Whether it’s face-to-face, over the phone, or via email, being clear and approachable is key. Consider doing mock interviews with friends or family to refine your approach.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and helps you gauge if the company is the right fit for you. You might want to ask about the team dynamics, training opportunities, or how they measure success in the role.
