At a Glance
- Tasks: Provide high-quality debt advice and support to clients in crisis.
- Company: Join Citizens Advice Devon, a leader in community support.
- Benefits: Fixed-term contract with opportunities for training and development.
- Other info: Be part of a supportive team dedicated to community resilience.
- Why this job: Make a real difference in people's lives by helping them manage their debt.
- Qualifications: Passion for helping others and willingness to learn about debt advice.
The predicted salary is between 46300 - 52800 £ per year.
Apply before 3pm on 7 August 2026.
Location: Teignbridge
Workplace: Office based
Contract: Fixed term contract, until 31 March 2029
Interviews will take place on 12 August 2026.
About the role:
The Crisis and Resilience Fund (CRF) is a central government 3 year initiative beginning in 2026. It provides funding to local authorities which can in turn contract with local organisations to deliver the service. Devon County Council has contracted with Citizens Advice Devon, a consortium of the local Citizens Advice offices in Devon, to provide coordinated, high-quality crisis support, accredited advice and longer-term support across Devon. This includes debt advice accredited by the regulated body.
- Income maximisation and benefits support
- Behavioural and longer-term support to prevent repeat crises
- Strong referral pathways into local voluntary, housing and community support services
We are looking for a Debt Caseworker to train in and deliver a good quality debt advice service to clients, with due regard to the aims, policies and procedures of the organisation and service, working within a client focussed and responsive team.
Crisis and Resilience Fund Debt Caseworker employer: Citizens Advice BANES
Citizens Advice BANES is an exceptional employer, dedicated to making a meaningful impact in the Aldershot community through its focus on energy access and debt solutions. With a supportive work culture that prioritises employee growth and development, staff members are encouraged to enhance their skills while working collaboratively to address complex energy issues. The unique opportunity to supervise outreach initiatives allows for direct engagement with the community, making this role not only rewarding but also vital in fostering positive change.
StudySmarter Expert Advice🤫
We think this is how you could land Crisis and Resilience Fund Debt Caseworker
✨Get Involved in Local Community Projects
One of the best ways to land a temporary role in social work is to dive headfirst into local community projects. Volunteer your time or skills at local charities or community centres to not only gain experience but also to connect with professionals in the field. They might just have some insider knowledge on temporary positions that pop up!
✨Engage with Social Work Networks
Join online forums and social media groups specifically for social workers. Platforms like Facebook or LinkedIn have dedicated groups where professionals share temporary job opportunities. Being an active member can help you stay in the loop and even get recommendations from those already in the field.
✨Attend Workshops and Seminars
Keep an eye out for workshops, seminars, or conferences related to social work in your area. These events aren't just great for learning; they're also hotbeds for networking! You never know who might be hiring or can point you towards a temporary position while you're soaking up new skills.
✨Apply Directly Through Our Website!
When you spot a role that piques your interest, especially for a temporary position, make sure to apply directly through our website! This not only shows your commitment to Citizens Advice BANES, but also gives you an edge by putting your application right in front of the hiring team. Let’s get you moving on that path to your next opportunity!
We think you need these skills to ace Crisis and Resilience Fund Debt Caseworker
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let's highlight why you're passionate about social work and how your values align with those of Citizens Advice BANES. Share specific experiences where you made a difference, as this field thrives on genuine motivation and connection.
Demonstrate Relevant Experience:When listing your experience, focus on any internships, volunteer roles, or temporary positions you've had in social work or related fields. Those skills are gold! Think about situations where you helped individuals or communities, and don't forget to mention any relevant certifications, like safeguarding or mental health first aid.
Keep It Concise and Relevant:Remember, for a temporary role, hiring managers want to see how you fit in and can hit the ground running. Keep your CV clear and to the point, showcasing only the experience that really matters for the role at Citizens Advice BANES. We recommend a two-page limit – make every word count!
Emphasise Flexibility and Adaptability:Considering this is a temporary position, it's vital to show you can adapt to new environments quickly. In your application, highlight any past experiences where you had to adjust to different teams or roles smoothly. This shows you understand the nature of temporary work and are ready for the challenge!
How to prepare for a job interview at Citizens Advice BANES
✨Sharpen Your Empathy Skills
In social work, it's all about understanding and connecting with people from diverse backgrounds. Make sure to prepare some examples from your experience where you've demonstrated empathy and resilience. Practising active listening techniques can help you articulate your approach during the interview with Citizens Advice BANES.
✨Know Your Frameworks
Familiarise yourself with key social work theories and frameworks, like the ecological systems theory or person-centred approaches. These concepts might pop up during your interview for the temporary Crisis and Resilience Fund Debt Caseworker role at Citizens Advice BANES, so it's good to have a couple of insights ready to share.
✨Highlight Flexibility and Adaptability
Since this is a temporary position, showcasing your flexibility is key. Be prepared to discuss past experiences where you quickly adapted to new environments or changing client needs, which is crucial in the dynamic world of social work.
✨Prepare for Scenario-Based Questions
Expect some scenario-based questions that test your decision-making skills and ethical judgement. Think about how you would handle specific challenges you might face in the field. Having a clear structure for your answers will show Citizens Advice BANES that you can think critically and act effectively under pressure.
