At a Glance
- Tasks: Lead impactful projects supporting financial inclusion and manage diverse teams.
- Company: Dynamic local charity with a focus on community support.
- Benefits: Flexible hybrid working, travel opportunities, and skill development.
- Other info: Exciting and varied work environment across beautiful West Sussex.
- Why this job: Make a real difference in people's lives while enhancing your leadership skills.
- Qualifications: Experience in project management and strong leadership abilities.
The predicted salary is between 31686 - 38728 £ per year.
Location Based at one of offices in west Sussex: Crawley, Haywards Heath, Shoreham. Some hybrid homeworking can be considered
Interviews will take place on 31 August 2026.
About the role
Our Service Delivery Managers are responsible for a portfolio of advice and casework projects through a range of funded programmes.
This role focuses on local projects delivering financial inclusion support like debt and benefits.
You will give line management and ensure ensuring teams are delivering funding and quality targets.
You will work closely with the funders and manage stakeholder relationships.
There will be the opportunity to develop those relationships and support with bid writing as well as over see social policy work and support wider teams through your leadership skills.
Advisors work from different locations including outreaches, so you will get the chance to travel and see some of the amazing areas across West Sussex from the coast to rural, Towns and Villages too.
Working in local charities can be busy, no one day is the same as the next.
However it is very rewarding and can make a big impact as well as being an excellent opportunity to build on your leadership and management skills
Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
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Service Delivery Manager – Projects in Crawley employer: Citizens Advice BANES
Citizens Advice BANES is an exceptional employer, dedicated to making a meaningful impact in the Aldershot community through its focus on energy access and debt solutions. With a supportive work culture that prioritises employee growth and development, staff members are encouraged to enhance their skills while working collaboratively to address complex energy issues. The unique opportunity to supervise outreach initiatives allows for direct engagement with the community, making this role not only rewarding but also vital in fostering positive change.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager – Projects in Crawley
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Citizens Advice BANES.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Citizens Advice BANES.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Citizens Advice BANES.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Citizens Advice BANES. Apply directly through us to stand out!
We think you need these skills to ace Service Delivery Manager – Projects in Crawley
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Citizens Advice BANES. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Service Delivery Manager – Projects, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Citizens Advice BANES
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Citizens Advice BANES. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
