Apply before 11.59pm on 28 September 2026.
Job summary
Salary £29 977.00 FTE per annum
Location Crawley, Haywards Heath, Shoreham, Horsham – some travel required in East Sussex if required on outreach basis.
As a Macmillan Money and More caseworker, you’ll be delivering high quality, holistic and efficient advice to people affected by cancer across welfare benefits, employment, debt prevention and related areas. The role combines high volume casework with early intervention advice and signposting so that clients receive the right support at the right time. Advisors will work across multiple channels, providing accurate information, practical assistance and seamless referrals into specialist support where required. The role will include face-to-face appointments across East and West Sussex where necessary.
What you’ll bring
You are an empathetic communicator who explains complex information simply. As a resourceful and adaptable caseworker, you’ll effectively manage a caseload and be focussed on achieving great outcomes for people at a vulnerable time in their lives. You must be a team player, open to feedback and keen to learn quickly. Specialist welfare benefit experience is an advantage, but full support and training is available for candidates who can demonstrate they will be able to move through training at pace.
DBS required for this role.
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Macmillan Money and More Caseworker in Crawley employer: Citizens Advice BANES
Citizens Advice BANES is an exceptional employer that prioritises the well-being of its staff and volunteers, fostering a collaborative and inclusive work culture. With a strong focus on employee growth and development, we offer meaningful opportunities to make a real impact in the community while navigating exciting transformations. Join us in a role where your leadership will be valued, and your contributions will help shape the future of our services.
