At a Glance
- Tasks: Provide high-quality advice to support clients in rural Cambridgeshire on various issues.
- Company: Join a supportive team dedicated to making a difference in local communities.
- Benefits: Flexible working, ongoing training, and mileage reimbursement for travel.
- Other info: Hybrid working environment with opportunities for professional growth.
- Why this job: Make a real impact while helping people navigate complex challenges.
- Qualifications: Strong communication skills and experience supporting individuals with complex needs.
The predicted salary is between 30000 - 40000 £ per year.
Location: CARC offices and outreach locations across rural Cambridgeshire
Workplace: Hybrid working
Contract: Fixed term contract, until 31 March 2029
Hours per week: 37 per week (flexible / job share considered)
Interviews will take place on 22 June 2026.
About the role:
We are looking for a Community Adviser to provide high-quality, confidential advice to people across rural Cambridgeshire. This varied role is based both within our offices and out in the community, delivering advice from outreach settings such as community hubs and foodbanks, as well as via face-to-face appointments, phone, email, and web chat. You’ll support clients on issues including benefits, debt, housing, and employment, helping them understand their options and take practical steps forward.
We are looking for someone with strong communication skills, experience supporting people with complex needs, and a commitment to delivering accessible, high-quality advice.
Responsibilities:
- Provide high-quality, confidential advice to people across rural Cambridgeshire.
- Deliver advice from outreach settings such as community hubs and foodbanks, as well as via face-to-face appointments, phone, email, and web chat.
- Support clients on benefits, debt, housing, and employment issues.
- Help clients understand their options and take practical steps forward.
Qualifications:
- Strong communication skills.
- Experience supporting people with complex needs.
- A commitment to delivering accessible, high-quality advice.
Benefits:
- Opportunity to make a real difference in local communities.
- Flexible working and job share options.
- Ongoing training and professional development.
- Supportive, collaborative team environment.
- Mileage reimbursement for travel between sites (access to a vehicle is required).
We’re Disability Confident: Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
Community Adviser employer: Citizens Advice BANES
As a Community Adviser, you will join a dedicated team committed to making a tangible difference in rural Cambridgeshire. Our supportive and collaborative work culture fosters professional growth through ongoing training and flexible working options, allowing you to balance your personal and professional life while serving the community. With opportunities to engage directly with clients in various outreach settings, you will play a vital role in delivering high-quality advice and support to those in need.
StudySmarter Expert Advice🤫
We think this is how you could land Community Adviser
✨Tip Number 1
Get to know the community you're applying to serve! Spend some time researching rural Cambridgeshire and its needs. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since this role requires strong communication, try role-playing common scenarios you might face as a Community Adviser. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Network with current or former Community Advisers if you can. They can provide insider tips on what the job really entails and what the interviewers are looking for. Plus, it shows your commitment to understanding the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Community Adviser
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Community Adviser. We want to see how you can provide high-quality, confidential advice and support clients effectively.
Showcase Your Communication Skills:Since strong communication is key for this role, use your application to demonstrate your ability to convey information clearly. Share examples of how you've successfully supported people with complex needs in the past.
Be Genuine and Passionate:Let your passion for helping others shine through in your application. We’re looking for someone committed to delivering accessible, high-quality advice, so don’t hold back on sharing why this role matters to you.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way for us to review your application and get you one step closer to joining our supportive team!
How to prepare for a job interview at Citizens Advice BANES
✨Know Your Community
Familiarise yourself with the rural Cambridgeshire area and its community needs. Research local issues related to benefits, debt, housing, and employment. This will help you demonstrate your understanding of the role and how you can make a difference.
✨Showcase Your Communication Skills
Prepare examples that highlight your strong communication skills. Think about times when you've successfully supported individuals with complex needs. Be ready to discuss how you adapted your communication style to meet different clients' needs.
✨Practice Active Listening
During the interview, practice active listening. This means fully engaging with the interviewer’s questions and responding thoughtfully. It shows that you value their input and are committed to providing high-quality advice.
✨Demonstrate Your Commitment
Express your commitment to delivering accessible, high-quality advice. Share any relevant experiences or training that showcase your dedication to helping others. This will resonate well with the values of the organisation.
