Chief Executive

Interviews will take place on 14 April 2025.

About the role

Do you enjoy helping people? Do you want to be part of a service that makes an impact on people’s lives? We are a respected independent charity that supports thousands of clients every year. We are a busy, client-focused service with a track record of delivering high-quality advice. We are looking to recruit a motivated and enthusiastic Chief Executive with experience of advice work and project management. To lead our well-established advice teams providing an England-wide telephone and digital debt advice service to clients struggling with debts and a busy local generalist telephone service. The service is free to clients and offers a full range of support from information through advice and casework support.

Salary: £65,000 per annum

Benefits:

1. Up to 29 days paid holiday per year, dependent on length of service plus bank holidays.
2. Paid Birthday leave after one year’s service.
3. Work that makes a positive impact
4. Friendly supportive working environment

Requirements

1. A thorough understanding of advice work and the wider advice sector
2. A track record of project management, delivering target outcomes, consistently at scale.
3. Experience of working to deadlines in a fast-paced environment
4. Leadership of a large team
5. Ability to work independently without close supervision and collaboratively as part of a team.
6. A high level of accuracy and attention to detail.
7. Understanding of modern technologies
8. A commitment and understanding of the services\’ aim, principles, and equal opportunities policies.

North Tyneside Citizens Advice are an equal opportunities employer and are committed to promoting a diverse and inclusive workforce. Applications are welcomed and encouraged from all individuals who believe they fit the essential requirements of the job by reference to the person specification and job description.

To apply, download an application form from our website at

Send completed application to . Please note we do not accept CVs.

When you apply, we collect your personal information through your application form, interview, or references so we can process your application.

Hours: 37 hours Monday to Friday Hybrid Working by arrangement

Location: North Shields office

#J-18808-Ljbffr