At a Glance
- Tasks: Provide face-to-face and telephone advice on welfare benefits and energy issues.
- Company: Join a supportive team dedicated to helping the community in Derbyshire.
- Benefits: Enjoy 35 days annual leave, hybrid working, and wellbeing support.
- Other info: Full training provided; we welcome applicants from all backgrounds.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and a non-judgemental approach are essential.
The predicted salary is between 27263 - 29806 £ per year.
Hours: 2x Full-Time (37 hours per week) (part-time and job-share arrangements will be considered for the right candidates)
Contract: Permanent
Salary: £27,263 to £29,806 per annum, pro rata (depending on experience)
Location: Chesterfield (With travel to outreach locations and other community venues)
About the role: We're looking for a highly motivated and committed individual to join our existing advice services team who deliver advice to the public on a wide range of issues in Outreach settings across Derbyshire. The post will involve providing both face to face and telephone advice, based at our Chesterfield office. There is flexibility in this role which allows for some remote/home working where appropriate. The role will require you to provide advice on our main enquiry areas including checking welfare benefit eligibility, assisting clients to make benefit claims, challenging decisions and providing energy advice. We welcome applications from experienced advisers, as well as those looking to train in this vital area of work. Full training and support will be provided for the right trainee candidate. We welcome and encourage applications from people of all backgrounds. We are proud to be a Disability Confident Employer and hold the Derbyshire LGBT+ Rainbow Accreditation.
Who we are looking for: The ideal candidates will have:
- Excellent communication skills – both written and verbal (essential)
- A non-judgemental, empathetic approach to people (essential)
- Strong IT and digital skills, with the ability to learn new systems quickly (essential)
- A commitment to working to performance targets and KPIs (essential)
- A solid understanding of the current welfare benefits system (preferred)
What we offer: We’re proud to offer a comprehensive benefits package that supports your wellbeing, work-life balance, and professional growth:
- Generous annual leave: 35 days per year (pro rata), including all bank holidays and Christmas
- Buy/sell leave scheme: Flexibility to buy or sell up to one week of leave each year (pro rata)
- Employee Assistance Programme: Includes wellbeing support, free counselling, and lifestyle perks
- Contractual sick pay: depended on length of service
- Long service rewards: Extra leave and gift cards after five years of service and beyond
- Hybrid working: the option to work from home, if it works for you and for us
We’re Disability Confident. Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
Outreach Adviser in Chesterfield employer: Citizens Advice BANES
Join our dedicated team in Chesterfield as an Outreach Adviser, where we prioritise employee wellbeing and professional development. With a generous benefits package including 35 days of annual leave, flexible working arrangements, and comprehensive training for new advisers, we foster a supportive and inclusive work culture that values diversity and encourages growth. As a Disability Confident Employer, we are committed to creating an environment where everyone can thrive and make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Outreach Adviser in Chesterfield
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to outreach advice. Role-play with a friend or use online resources to get comfortable discussing your skills and experiences that align with the job description.
✨Tip Number 3
Show your passion for helping others! When you get the chance to speak with potential employers, share your motivation for working in outreach services and how you can make a difference in the community.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Outreach Adviser in Chesterfield
Some tips for your application 🫡
Show Off Your Communication Skills:Since excellent communication is key for the Outreach Adviser role, make sure your written application reflects this. Use clear and concise language, and don’t shy away from showcasing your ability to connect with people through your writing.
Be Empathetic and Non-Judgemental:We’re looking for candidates who can approach situations with empathy. In your application, share examples of how you’ve supported others in challenging circumstances. This will help us see your non-judgemental approach in action.
Highlight Your IT Skills:Strong IT skills are essential for this role, so don’t forget to mention any relevant experience with digital tools or systems. If you’ve quickly learned new software in the past, let us know – it shows you’re adaptable and tech-savvy!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Citizens Advice BANES
✨Know Your Stuff
Make sure you brush up on the current welfare benefits system. Familiarise yourself with common issues clients face and how to address them. This will show your potential employer that you're not just interested in the role, but that you’re ready to hit the ground running.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Consider doing mock interviews with a friend or family member, focusing on how you convey information empathetically and effectively.
✨Demonstrate Flexibility
Highlight your adaptability during the interview. Discuss any previous experiences where you had to adjust to new situations or work environments, especially if they involved outreach or community work. This will resonate well with their emphasis on flexibility.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the team. This shows your genuine interest in the position and helps you understand if it’s the right fit for you. Think about asking about the training process or how success is measured in the role.
