At a Glance
- Tasks: Provide advice and support on financial inclusion and benefits to local residents.
- Company: Join a community-focused organisation making a real difference in people's lives.
- Benefits: Fixed-term contract until 2027, with opportunities for professional development.
- Other info: Work in a supportive environment with a focus on client outcomes.
- Why this job: Make a positive impact in your community while developing valuable skills.
- Qualifications: Experience in advice roles, strong IT skills, and excellent communication abilities.
The predicted salary is between 40000 - 50000 £ per year.
About the role
Contract: Fixed term contract, until 30 November 2027. Interviews will take place on 13 August 2026.
The foodbank part of the role is funded by the Trussell Trust, who provide food bank services at Buckfastleigh. It aims to provide an advice service for Buckfastleigh residents, including face-to-face advice at the Buckfastleigh Food Bank on Friday mornings. The role will provide general advice and support, but will focus on financial inclusion and income maximisation, including:
- Means-tested benefits
- Disability-related benefits
- Debt and financial capability
The Advice via Video is funded by Bovey Tracey and is available to the residents of that community.
We are looking for an experienced, organised and proactive adviser, with good IT literacy and excellent communication skills to:
- Provide support and advice on a full range of Citizens Advice enquiry areas
- Resolve enquiries, taking a casework approach where appropriate
- Work effectively with local referral partners, to achieve the best outcomes for clients
GENERALIST ADVISER – Outreach and Video in Buckfastleigh employer: Citizens Advice BANES
Citizens Advice BANES is an exceptional employer, dedicated to making a meaningful impact in the Aldershot community through its focus on energy access and debt solutions. With a supportive work culture that prioritises employee growth and development, staff members are encouraged to enhance their skills while working collaboratively to address complex energy issues. The unique opportunity to supervise outreach initiatives allows for direct engagement with the community, making this role not only rewarding but also vital in fostering positive change.
StudySmarter Expert Advice🤫
We think this is how you could land GENERALIST ADVISER – Outreach and Video in Buckfastleigh
✨Get Involved in Local Community Projects
One of the best ways to land a temporary role in social work is to dive headfirst into local community projects. Volunteer your time or skills at local charities or community centres to not only gain experience but also to connect with professionals in the field. They might just have some insider knowledge on temporary positions that pop up!
✨Engage with Social Work Networks
Join online forums and social media groups specifically for social workers. Platforms like Facebook or LinkedIn have dedicated groups where professionals share temporary job opportunities. Being an active member can help you stay in the loop and even get recommendations from those already in the field.
✨Attend Workshops and Seminars
Keep an eye out for workshops, seminars, or conferences related to social work in your area. These events aren't just great for learning; they're also hotbeds for networking! You never know who might be hiring or can point you towards a temporary position while you're soaking up new skills.
✨Apply Directly Through Our Website!
When you spot a role that piques your interest, especially for a temporary position, make sure to apply directly through our website! This not only shows your commitment to Citizens Advice BANES, but also gives you an edge by putting your application right in front of the hiring team. Let’s get you moving on that path to your next opportunity!
We think you need these skills to ace GENERALIST ADVISER – Outreach and Video in Buckfastleigh
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let's highlight why you're passionate about social work and how your values align with those of Citizens Advice BANES. Share specific experiences where you made a difference, as this field thrives on genuine motivation and connection.
Demonstrate Relevant Experience:When listing your experience, focus on any internships, volunteer roles, or temporary positions you've had in social work or related fields. Those skills are gold! Think about situations where you helped individuals or communities, and don't forget to mention any relevant certifications, like safeguarding or mental health first aid.
Keep It Concise and Relevant:Remember, for a temporary role, hiring managers want to see how you fit in and can hit the ground running. Keep your CV clear and to the point, showcasing only the experience that really matters for the role at Citizens Advice BANES. We recommend a two-page limit – make every word count!
Emphasise Flexibility and Adaptability:Considering this is a temporary position, it's vital to show you can adapt to new environments quickly. In your application, highlight any past experiences where you had to adjust to different teams or roles smoothly. This shows you understand the nature of temporary work and are ready for the challenge!
How to prepare for a job interview at Citizens Advice BANES
✨Sharpen Your Empathy Skills
In social work, it's all about understanding and connecting with people from diverse backgrounds. Make sure to prepare some examples from your experience where you've demonstrated empathy and resilience. Practising active listening techniques can help you articulate your approach during the interview with Citizens Advice BANES.
✨Know Your Frameworks
Familiarise yourself with key social work theories and frameworks, like the ecological systems theory or person-centred approaches. These concepts might pop up during your interview for the temporary GENERALIST ADVISER – Outreach and Video role at Citizens Advice BANES, so it's good to have a couple of insights ready to share.
✨Highlight Flexibility and Adaptability
Since this is a temporary position, showcasing your flexibility is key. Be prepared to discuss past experiences where you quickly adapted to new environments or changing client needs, which is crucial in the dynamic world of social work.
✨Prepare for Scenario-Based Questions
Expect some scenario-based questions that test your decision-making skills and ethical judgement. Think about how you would handle specific challenges you might face in the field. Having a clear structure for your answers will show Citizens Advice BANES that you can think critically and act effectively under pressure.
