Citizens Advice Bury & Bolton (CABB) is recruiting an adviser to join the national Consumer Energy Debt Advice project. The role is primarily telephone-based debt guidance for clients with energy debt, with potential for future webchat delivery, and you’ll be trained to work with high accuracy and empathy.
Full training and development are provided, including CertMAP; you’ll operate within a supportive team and ensure compliance with FCA regulations, MaPS standards and Casebook case management.
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Energy Debt Advisor - Digital & Telephone in Bolton employer: Citizens Advice BANES
Citizens Advice BANES is an exceptional employer that prioritises the well-being of its staff and volunteers, fostering a collaborative and inclusive work culture. With a strong focus on employee growth and development, we offer meaningful opportunities to make a real impact in the community while navigating exciting transformations. Join us in a role where your leadership will be valued, and your contributions will help shape the future of our services.
