At a Glance
- Tasks: Provide telephone advice to clients and work with a supportive team.
- Company: Join Citizens Advice Nottinghamshire Central & South, making a real difference.
- Benefits: Competitive salary, full training, and career progression opportunities.
- Other info: Permanent position with a friendly, collaborative work environment.
- Why this job: Help people in need while developing your skills in a meaningful role.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 24500 - 24500 £ per year.
Salary £24,500 Per Annum Pay Award Pending (Training Salary - pay rise on successful completion of probation)
Permanent 37 hours per week - Monday to Friday
Based at our Beeston Office
Do you have experience in customer service or a call centre and are ready for a new opportunity? Are you seeking a fresh challenge and the chance to take the next step in your career? Do you want to make a real difference in people's lives? Citizens Advice Nottinghamshire Central & South are looking for debt advisers to join us on a new project working with clients providing them with advice over the telephone. You will be working with a tight knit team to provide help and a way forward to those most in need. We will provide full training.
Responsibilities
- Provide advice over the telephone to clients
- Work with a tight knit team to offer solutions
- Maintain a professional, enabling, non‑judgemental approach, while following processes
Qualifications
- Ability to demonstrate a high level of commitment to training and good understanding/experience of the processes in dealing with advice giving
- The ability to prioritise tasks and work to deadlines using own initiative
- The ability to communicate effectively, both orally and in writing with a range of people and organisations
- The ability to work effectively and collaboratively as part of a team and work without close supervision
- Ability and willingness to follow agreed procedures
- Ability to work in a sensitive, enabling and non‑judgemental way with people from a wide range of backgrounds
- Ability to maintain confidentiality and appropriate professional boundaries
We’re Disability Confident. Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
Telephone Debt Adviser – Training Provided in Beeston employer: Citizens Advice BANES
Citizens Advice Nottinghamshire Central & South is an exceptional employer, offering a supportive work culture where you can truly make a difference in people's lives. With comprehensive training provided and a focus on employee growth, you will be part of a dedicated team that values collaboration and inclusivity, all while working in the vibrant community of Beeston. Join us to not only advance your career but also contribute positively to those in need.
StudySmarter Expert Advice🤫
We think this is how you could land Telephone Debt Adviser – Training Provided in Beeston
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Citizens Advice Nottinghamshire Central & South. Understand their mission and values, and think about how your experience aligns with their goals. This will help you stand out as someone who genuinely cares about making a difference.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can showcase your customer service skills and your ability to work in a team. The more comfortable you are with your answers, the more confident you'll feel during the actual interview.
✨Tip Number 3
Be ready to share your stories! Think of specific examples from your past experiences that demonstrate your problem-solving skills and your ability to communicate effectively. These real-life anecdotes will make your answers more relatable and memorable for the interviewer.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation for the opportunity. It also keeps you fresh in their minds as they make their decision. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Telephone Debt Adviser – Training Provided in Beeston
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Telephone Debt Adviser role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you're genuinely interested in the position!
Showcase Your Communication Skills:Since you'll be advising clients over the phone, it's crucial to demonstrate your communication abilities. Use clear and concise language in your application, and don’t forget to mention any experience you have in similar roles.
Emphasise Teamwork:We love a good team player! Make sure to include examples of how you've worked collaboratively in previous jobs. This will help us see how you'd fit into our tight-knit team at Citizens Advice Nottinghamshire.
Apply Through Our Website:To make things easier for both of us, please apply through our website. It streamlines the process and ensures your application gets to the right place quickly. Plus, it’s super easy to do!
How to prepare for a job interview at Citizens Advice BANES
✨Know Your Stuff
Before the interview, brush up on your knowledge of debt advice and customer service. Familiarise yourself with common issues clients face and think about how you would approach these situations. This will show your commitment to the role and help you stand out.
✨Practice Makes Perfect
Rehearse common interview questions related to teamwork and communication. Think about examples from your past experiences where you've successfully helped someone or worked as part of a team. This will help you articulate your thoughts clearly during the interview.
✨Show Your Empathy
Since this role involves working with vulnerable clients, it's crucial to demonstrate your ability to be non-judgemental and sensitive. Prepare to discuss how you would handle difficult conversations and maintain professionalism while providing support.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics and training process. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
