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- Tasks: Provide expert debt advice and support to advisers and caseworkers through various channels.
- Company: Join a forward-thinking organisation dedicated to improving debt advice quality.
- Benefits: Competitive salary, hybrid working, and opportunities for professional development.
- Why this job: Make a real difference in people's lives by enhancing debt advice services.
- Qualifications: Two years of debt advice experience and strong supervisory skills required.
- Other info: Exciting career growth potential with a supportive and inclusive work environment.
The predicted salary is between 27000 - 29250 £ per year.
Apply before 11.59pm on 12 February 2026.
Salary: £27,000 to £29,250 depending on experience
Permanent, 37 hours per week (part time considered)
We are looking for a quality officer to join us on our brand new CEDA project. The purpose of this role is to provide technical debt advice support through a range of channels including telephone, email, instant messaging and video conferencing to debt advisers and caseworkers. To raise the quality and effectiveness of advice being given by those using the service in accordance with the quality assurance requirements. To undertake file reviews of debt cases as well as support debt caseworkers to develop their debt quality through feedback, support and coaching. This role may develop into including line management of debt advisers. This is a hybrid role working between home and our office in Beeston.
If you wish to be considered for this exciting opportunity you will need to demonstrate the following skills:
- Two years full time (or equivalent) experience delivering debt advice
- Expert knowledge of, and proven ability to supervise debt advice to MaPS Standards and FCA requirements.
- Ability to monitor and evaluate performance through case checking and supervision, and to support improvement and development.
- Up to date knowledge of the key issues of debt advice arising from legislation, regulation, policy, practice and services.
- Ability to identify learning and development needs and develop recommendations to support improvement
- Willingness to undertake training to become accredited to the supervision level in accordance with the MaPS Quality Framework for individuals
For more information and to apply please see our website: https://ca-centralnotts.org.uk/join-the-team/
We’re Disability Confident. Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
Quality Officer (Debt) in Beeston employer: Citizens Advice BANES
Contact Detail:
Citizens Advice BANES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Officer (Debt) in Beeston
✨Tip Number 1
Network like a pro! Reach out to your connections in the debt advice sector and let them know you're on the hunt for a Quality Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of MaPS Standards and FCA requirements. We want you to be able to showcase your expertise confidently, so practice answering questions related to quality assurance and performance monitoring.
✨Tip Number 3
Don’t forget to highlight your coaching skills! When discussing your experience, make sure to mention how you've supported others in improving their debt advice quality. This will show that you’re not just about the numbers but also about developing talent.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to the CEDA project.
We think you need these skills to ace Quality Officer (Debt) in Beeston
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in debt advice. We want to see how your skills match the role, so don’t hold back on showcasing your expertise!
Showcase Relevant Experience: When detailing your work history, focus on your two years of experience delivering debt advice. Use specific examples that demonstrate your ability to supervise and improve quality in line with MaPS Standards.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Citizens Advice BANES
✨Know Your Stuff
Make sure you brush up on your knowledge of debt advice, especially the MaPS Standards and FCA requirements. Being able to discuss these confidently will show that you're not just familiar with the basics but also understand the nuances of the role.
✨Showcase Your Experience
Prepare specific examples from your past work where you've delivered debt advice or supervised others. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your impact.
✨Demonstrate Coaching Skills
Since this role involves supporting and coaching debt caseworkers, think about how you can illustrate your ability to mentor others. Share instances where you've helped someone improve their performance or develop their skills.
✨Ask Insightful Questions
Prepare thoughtful questions about the CEDA project and the team dynamics. This shows your genuine interest in the role and helps you assess if it's the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.
