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- Tasks: Lead and supervise advice sessions, train staff, and manage casework.
- Company: Join Citizens Advice Brent, a charity empowering locals with expert advice since 1939.
- Benefits: Enjoy a competitive salary, hybrid work, and ongoing professional development opportunities.
- Why this job: Make a real impact in your community while developing your skills in a supportive environment.
- Qualifications: Experience in training and advice work is essential; strong communication skills are a must.
- Other info: Interviews on 5 September 2025; apply early as we may close applications sooner.
The predicted salary is between 29000 - 31000 £ per year.
Interviews will take place on 2 March 2026.About the role Citizens Advice Brighton & Hove is seeking a committed Advice Supervisor to support the delivery of high-quality, client-centred advice across our services.This is a floating supervisory role, working flexibly between supervising advice sessions, supporting paid and volunteer advisers and caseworkers, and undertaking case checking and quality assurance activity.The post holder will play a key role in ensuring advice is accurate, well-recorded and compliant with Citizens Advice quality standards, while supporting advisers to develop their confidence, competence and professional judgement.You will have experience delivering advice in a Citizens Advice or comparable advice service, and confidence in supporting others to deliver safe, high-quality advice. You may already supervise advisers or caseworkers, or have strong case checking and quality assurance experience and be ready to take on a broader supervisory role.You will be comfortable giving constructive feedback, identifying risk, and adapting your approach to support advisers with different levels of experience. You will also share our commitment to equity, diversity and inclusion, and to providing an accessible and impartial advice service.We\’re here to give advice to everyone, and understand that diversity in our workforce is the best way of understanding the varying needs of the city around us, so we welcome applications from all communities. We ask that all applicants complete an anonymous equalities survey online to help us understand if we\’re succeeding in our aims, and appreciate you taking the time to complete this.We value diversity and welcome applications from all communities, especially those with lived experience of the issues we address. Adjustments for the recruitment process are available – please contact Patti Kydd, CEO, at patti.kydd@cabrightonhove.org
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Advice Supervisor employer: Citizens Advice BANES
Contact Detail:
Citizens Advice BANES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advice Supervisor
✨Tip Number 1
Familiarise yourself with the Citizens Advice principles and the specific challenges faced by Brent residents. Understanding the local context will help you demonstrate your commitment to the community during interviews.
✨Tip Number 2
Network with current or former employees of Citizens Advice Brent. They can provide valuable insights into the organisational culture and expectations, which can help you tailor your approach when discussing your experience.
✨Tip Number 3
Prepare to discuss your experience in training and supervising staff and volunteers. Think of specific examples where you've successfully developed others' skills, as this is a key aspect of the role.
✨Tip Number 4
Stay updated on current issues in social welfare law, especially those affecting housing, employment, and welfare benefits. Being knowledgeable about these topics will show your dedication and readiness to tackle the challenges of the role.
We think you need these skills to ace Advice Supervisor
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and requirements for the Advice Supervisor position. Tailor your application to highlight how your experience aligns with these aspects.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing quality advice and your commitment to the principles of Citizens Advice. Use specific examples from your past experience to demonstrate your skills in training, supervising, and managing advice work.
Highlight Relevant Experience: In your application form, emphasise your experience in advice work, particularly in areas like welfare rights, employment, housing, and debt. Mention any previous roles where you trained or supervised staff and volunteers.
Showcase Your Commitment to Learning: Demonstrate your commitment to continuous professional development by mentioning any relevant training or certifications you have completed. Highlight your ability to foster a learning culture within teams, as this is crucial for the role.
How to prepare for a job interview at Citizens Advice BANES
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of an Advice Supervisor. Be prepared to discuss how your experience aligns with their needs, especially in training and supervising staff.
✨Showcase Your Experience
Highlight your previous experience in advice work, particularly with complex cases in welfare rights, employment, housing, and debt. Prepare specific examples that demonstrate your ability to manage advice sessions and support volunteers.
✨Demonstrate Communication Skills
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly. Be ready to discuss how you've motivated and developed teams in the past, as well as how you handle feedback.
✨Emphasise Commitment to Learning
Citizens Advice Brent values continuous professional development. Be prepared to talk about your commitment to learning and how you have fostered a culture of learning within your previous teams.
