At a Glance
- Tasks: Supervise a diverse team to deliver high-quality advice services across multiple channels.
- Company: Join Citizens Advice Hull & East Riding, a dynamic service making a real difference.
- Benefits: Competitive salary, flexible working days, and a supportive environment.
- Other info: Opportunities for personal growth in a Disability Confident organisation.
- Why this job: Make an impact by helping clients navigate their challenges in a rewarding role.
- Qualifications: Experience in legal advice and a passion for supporting others.
The predicted salary is between 30743 - 30743 € per year.
Interviews will take place on 2 June 2026.
About the role
Citizens Advice Hull & East Riding (CAHER) is a busy, progressive and dynamic service serving a city and a large rural county. CAHER work together to make a positive difference in the lives of our clients.
Based in Hull, Goole and Beverley
Salary £30,743 pro rata, per annum.
4 days in total. Working days available are:
- 2.5 days - available in the Hull office
- 1 day - Wednesday all day in Goole office
- ½ day – Friday morning in Beverley office
The advice service supervisor role involves working with colleagues to manage the day-to-day delivery and quality of a busy service. You will supervise a large and diverse team of paid and volunteer advisers, admin and receptionists to ensure we provide a high-quality customer service from a number of offices and outreaches. In this role you will support advisers to offer advice via varied service channels including face to face, telephone, outreach, video and digital.
Ideally, you will hold the Generalist Certificate in Advice Work (or equivalent) and have at least one year’s experience of legal advice at a generalist advice level.
We are looking for commitment, enthusiasm, flexibility and great time management skills and the willingness to learn.
It is desirable for the applicant to have previous experience of supervising or managing a team although this is not essential.
We’re Disability Confident. Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
Advice Session Supervisor for Generalist Advice employer: Citizens Advice BANES
Citizens Advice Hull & East Riding (CAHER) is an exceptional employer dedicated to making a positive impact in the community. With a supportive work culture that values commitment and enthusiasm, employees benefit from flexible working arrangements across multiple locations, opportunities for professional growth, and the chance to work alongside a diverse team of passionate individuals. CAHER's commitment to inclusivity, as demonstrated by their Disability Confident status, further enhances their reputation as a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Advice Session Supervisor for Generalist Advice
✨Tip Number 1
Get to know the company! Research Citizens Advice Hull & East Riding and understand their mission. This will help you tailor your responses during the interview and show that you're genuinely interested in making a positive difference.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it aligns with the role.
✨Tip Number 3
Show off your skills! Be ready to share specific examples of how you've managed teams or improved service delivery in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to ask questions! Prepare thoughtful questions about the role and the team dynamics. This shows your enthusiasm and helps you determine if the job is the right fit for you.
We think you need these skills to ace Advice Session Supervisor for Generalist Advice
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Advice Session Supervisor. We want to see how you can make a positive difference in our clients' lives!
Showcase Your Experience:Don’t forget to mention any relevant experience you have, especially in supervising teams or providing generalist advice. We love seeing examples of how you've managed diverse teams or delivered high-quality customer service.
Be Enthusiastic:Let your passion for helping others shine through in your application. We’re looking for commitment and enthusiasm, so share why you’re excited about this role and how you can contribute to our dynamic service.
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Citizens Advice BANES
✨Know Your Stuff
Make sure you brush up on the key responsibilities of the Advice Session Supervisor role. Familiarise yourself with Citizens Advice Hull & East Riding's mission and values, as well as the various service channels they use. This will show that you're genuinely interested in the position and understand what it entails.
✨Showcase Your Experience
Prepare to discuss your previous experience in legal advice and any supervisory roles you've held. Think of specific examples where you've managed a team or improved service delivery. This will help demonstrate your capability to lead a diverse team effectively.
✨Demonstrate Flexibility and Enthusiasm
Since the role requires flexibility and a willingness to learn, be ready to share instances where you've adapted to change or taken on new challenges. Highlight your enthusiasm for helping clients and improving their lives, as this aligns with the core values of the organisation.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. Asking questions shows your interest and helps you gauge if the company is the right fit for you.
