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- Tasks: Lead a team to deliver top-notch advice services and drive continuous improvement.
- Company: Join Citizens Advice Lewisham, a vital community support organisation.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Strong organisational skills and experience in advice services or related fields.
- Other info: Be part of a supportive team committed to social change and community impact.
The predicted salary is between 34000 - 46000 £ per year.
Salary £40,000- £44,000 per annum (COL rise in 2026 under review; new pay framework to be introduced 2027 with role increments agreed).
Location Hybrid (Remote based but with attendance required at key events and meetings in London).
The Advice Services Manager plays a pivotal leadership role in ensuring the high-quality delivery of information and advice services across Citizens Advice Lewisham. The postholder will drive performance, quality and continuous improvement, ensuring that agreed targets and outcomes are achieved while maintaining the highest standards of client service, compliance and impact.
Key ResponsibilitiesYou will lead, manage and inspire a dedicated team of staff and volunteers to deliver an accessible, consistent and client-centred advice service. Working closely with the Senior Management Team, you will contribute to strategic planning, service development, and organisational sustainability, ensuring Citizens Advice Lewisham continues to respond effectively to emerging needs and funding priorities.
Planning Performance and Service Development:The Advice Service Manager will lead the monitoring and assessment of quality standards in line with Citizens Advice national requirements and best practice. They will actively contribute to the long-term sustainability of Citizens Advice Lewisham and provide strategic insight to the SMT on performance, operational risks, and emerging trends, supporting effective horizon scanning and forward planning. The role will also involve producing and presenting high-quality performance reports that clearly demonstrate service impact, value for money and operational effectiveness.
Service Delivery and Quality Assurance:The Advice Service Manager will provide both strategic and operational leadership for the advice service and delegated projects, ensuring high standards of professionalism, consistency and compliance. They will manage and support the team, oversee technical support to advisers, and ensure that all projects meet funder and budgetary requirements. The role will involve maintaining a positive and inclusive working environment, leading performance management through regular supervision and appraisal, planning, prioritising workloads. Strong teamwork and clear communication will be required to support service delivery.
Research and Campaigns:The Advice Services Manager will lead delivery of the Research and Campaigns functions, ensuring that insight from client casework is captured, analysed, and used to inform service development, reporting and influencing social change. Any other relevant administrative and support duties required to ensure the smooth running of the bureau.
Person Specification- Commitment to Citizens Advice Lewisham’s aims and principles.
- Strong organizational and multitasking abilities.
- Strong understanding of strategic and analytical thinking.
- Ability to plan and organise own work to meet deadlines under pressure.
- Demonstrate effective and efficient ways of working.
- Excellent communication skills, both written and oral.
- Ability to horizon scan and problem solve, using initiative, working independently and as part of a team, demonstrating flexibility and a collaborative outlook.
- Proactive, approachable, and professional attitude, with a commitment to continuous improvement.
- Technical knowledge of Debt, Immigration and Welfare Benefits.
Advice Services Manager employer: Citizens Advice BANES
Contact Detail:
Citizens Advice BANES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advice Services Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the sector and let them know you're on the hunt for an Advice Services Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation thoroughly. Understand their mission, values, and recent projects. This will help you tailor your responses and show that you're genuinely interested in contributing to Citizens Advice Lewisham.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've inspired teams and driven performance in previous roles. Highlighting your experience in managing staff and volunteers will set you apart as a strong candidate.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're committed to joining our team at Citizens Advice Lewisham.
We think you need these skills to ace Advice Services Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Advice Services Manager. We want to see how you can drive performance and quality in our services!
Showcase Your Leadership Skills: As a pivotal leader, it’s essential to demonstrate your ability to inspire and manage a team. Share examples of how you've successfully led teams in the past and contributed to service development.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language to convey your ideas effectively, as we value excellent communication skills both written and oral.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity.
How to prepare for a job interview at Citizens Advice BANES
✨Know Your Stuff
Make sure you’re well-versed in the key responsibilities of the Advice Services Manager role. Brush up on Citizens Advice Lewisham’s aims and principles, and be ready to discuss how your experience aligns with their mission. This shows you’re genuinely interested and prepared.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership abilities, especially in managing teams and driving performance. Think about times when you’ve inspired others or improved service delivery. This will demonstrate your capability to lead a dedicated team effectively.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle pressure. Prepare scenarios where you had to plan, organise, and deliver under tight deadlines. This will help you illustrate your strategic and analytical thinking.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since excellent communication is crucial for this role, consider doing mock interviews with a friend or family member. This will help you refine your responses and ensure you come across as professional and approachable.