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- Tasks: Lead and support volunteers while ensuring top-notch advice quality.
- Company: Join Citizens Advice North Nottinghamshire, a trusted community service provider.
- Benefits: Enjoy flexible working options and the chance to make a real difference.
- Why this job: Be part of a dynamic team that values innovation and community impact.
- Qualifications: No prior experience needed; enthusiasm and a willingness to learn are key.
- Other info: Interviews scheduled for 15 April 2025; trainee Supervisor roles available.
The predicted salary is between 30000 - 42000 £ per year.
Citizens Advice North Nottinghamshire is looking for an enthusiastic and skilled supervisor to coordinate and develop our busy general advice service. We would be very open to appointing a trainee Supervisor.
The role has three predominant responsibilities:
- to coach, mentor and support volunteers,
- ensure a high level of advice quality,
- manage our advice sessions.
Our general service is mostly staffed by our incredible volunteers, giving advice from three locations: Worksop, Mansfield, and Retford. The advice we give is regularly audited as high quality, and we want to continue to embrace new ideas and practices to ensure the service we provide to our clients is consistently excellent.
The supervisor is responsible for the smooth running of our face-to-face and telephone advice sessions. This includes the welfare of our advisers and the accuracy of the advice given.
Please see our Job Pack for more details.
We’re Disability Confident. Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
Advice Quality Supervisor employer: Citizens Advice BANES
Contact Detail:
Citizens Advice BANES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advice Quality Supervisor
✨Tip Number 1
Familiarise yourself with the Citizens Advice service and its values. Understanding their mission and how they operate will help you align your approach during the interview, showcasing your enthusiasm for their work.
✨Tip Number 2
Prepare examples of your coaching and mentoring experiences. Think about specific situations where you've supported others in a volunteer or professional setting, as this will demonstrate your capability to lead and develop volunteers effectively.
✨Tip Number 3
Research common challenges faced in advice services and be ready to discuss innovative solutions. Showing that you can think critically about improving advice quality will set you apart from other candidates.
✨Tip Number 4
Network with current or former volunteers at Citizens Advice. Engaging with them can provide insights into the role and the organisation's culture, which you can leverage during your interview to demonstrate your genuine interest.
We think you need these skills to ace Advice Quality Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities of the Advice Quality Supervisor. Focus on the importance of coaching, mentoring, and ensuring high-quality advice, as these will be central to your application.
Tailor Your CV: Highlight relevant experience in supervision, coaching, or volunteer management in your CV. Use specific examples that demonstrate your ability to maintain high standards of advice quality and support volunteers effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and your understanding of Citizens Advice North Nottinghamshire's mission. Mention any innovative ideas you have for improving advice services and how you can contribute to their success.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of a supervisor.
How to prepare for a job interview at Citizens Advice BANES
✨Show Your Passion for Mentoring
As a potential Advice Quality Supervisor, it's crucial to demonstrate your enthusiasm for coaching and mentoring volunteers. Share specific examples of how you've supported others in the past and how you plan to foster a positive environment for your team.
✨Highlight Your Commitment to Quality
Since the role involves ensuring high-quality advice, be prepared to discuss your understanding of quality assurance processes. Mention any relevant experience you have with audits or maintaining standards in previous roles.
✨Familiarise Yourself with the Organisation
Research Citizens Advice North Nottinghamshire and its mission. Understanding their values and the communities they serve will help you align your answers with their goals and show that you're genuinely interested in the position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage advice sessions. Think of scenarios where you've had to handle difficult situations or ensure accuracy in advice, and be ready to discuss your approach.
