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- Tasks: Be a multitasking ambassador, providing exceptional service and creating memorable experiences for guests.
- Company: Join citizenM, a fun and innovative hotel brand shaking up the hospitality industry.
- Benefits: Enjoy a competitive salary, flexible schedules, performance rewards, and global opportunities.
- Why this job: Make a real impact by spreading good vibes and helping guests feel at home.
- Qualifications: A friendly attitude, smart thinking, and a passion for making others smile.
- Other info: Join a diverse team with excellent career progression and training opportunities.
The predicted salary is between 2000 - 2750 £ per month.
Application Deadline: 30 January 2026
Department: Hotels
Employment Type: Permanent - Full Time
Location: UK, London
Reporting To: hotel manager
Compensation: £2,375 / month
We won’t put you in a box as a ‘receptionist’ or ‘food and beverage’ person. With us, you’ll become a champion multitasker – customer service, receptionist, concierge, barista, mixologist, logistics and more. You will be a citizenM ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you’re having a great experience, so will our guests. We’re proud to put hospitality back in the hospitality industry, and that’s because of our ambassadors. We don’t hire them for their skills; we hire them for their attitude. We seek people who feel great about making others smile and we see the results in our happy guests.
Your typical citizenM shift could include:
- Making sure everyone gets a warm welcome as soon as they walk in;
- Helping guests at the self check‑in kiosks (we have no reception desk);
- Preparing and serving hot and cold breakfast and meals;
- Brewing delicious coffee or mixing a signature cocktail;
- Being a secret concierge to the city, answering guests’ questions about the best places to visit, eat, shop or party;
- Maintaining the living room and the canteen clean, and arranging food displays for the following shift;
- Helping our guests with any requests or demands regarding our facilities;
- Handling reservations in our property management system (PMS);
- Preparing societyM meeting rooms where applicable.
Do you have what we’re looking for? To be successful at citizenM, you’ll need to have:
- A genuine touch: Treat all people as you would treat your best friends;
- A passionate attitude: Be collaborative and believe we are stronger working together. You are optimistic and spread good vibes.
And you’ll need to be:
- A smart thinker: You like to find simpler, better and bolder ways to do things. You are curious and believe no detail is too small.
- Real caring: You show empathy for people and the planet. You are open to other points of view and experiences that bring out the best in me. You create positive change.
- Fluent in English. Other language abilities are welcome too!
What’s in it for you? Please note that we are only able to consider applicants with the right to work in the UK. You’ll be joining a team of ambassadors who are proud to put on their citizenM outfit every day and go out to wow our guests. You’ll help us shake up the traditional hotel industry by providing the thing our guests love most about us: exceptional service.
What we offer you:
- Competitive salary (£2375.47 / month gross)
- Flexible schedules
- Performance rewards (10% maximum / month)
- Access to citizenM learning and development programs
- Career progression
- Full immersion (training) program for new starters
- Meal & coffee on us during your shift break
- Pension and cycle to work scheme
- citizenM uniform and comfy shoes by On Running
- Wellbeing program (EAP)
- Restaurant and bar discounts via CODE for all ambassadors
- Global opportunities – chance to work in other citizenMs around the world
- Referral program – £1000 bonus if your friend joins us too
Typical shifts are: our hotel operates 24/7 with a rotating flexible schedule, including: Nights: 11:00PM‑7:00AM. Availability to work weekends is required!
citizenM loves diversity. We are an equal opportunity employer and welcome applications from anyone.
Olympia night ambassador employer: citizenM
Contact Detail:
citizenM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Olympia night ambassador
✨Tip Number 1
Get to know the company culture! Before your interview, dive into citizenM's vibe. Check out their social media and website to see how they interact with guests and what values they promote. This will help you connect during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! As an Olympia night ambassador, you'll be all about making guests feel welcome. Role-play common scenarios with friends or family to get comfortable with customer interactions. The more relaxed you are, the better you'll shine in the interview!
✨Tip Number 3
Show off your multitasking magic! Think of examples from your past where you've juggled multiple tasks successfully. Whether it’s managing a busy café or coordinating events, share those stories to highlight your ability to handle the diverse responsibilities at citizenM.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the citizenM family. Don’t forget to follow up after applying; a little nudge can go a long way in showing your enthusiasm!
We think you need these skills to ace Olympia night ambassador
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us your unique vibe and how you can bring that to our team.
Highlight Your Attitude: Remember, we hire for attitude over skills! Share examples of how you've made others smile or created a positive experience in previous roles. This is your chance to show us your passionate side!
Tailor Your Application: Make sure to tailor your application to the Olympia night ambassador role. Mention specific experiences that relate to multitasking and customer service, as these are key to what we do at citizenM.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at citizenM
✨Show Your Genuine Touch
When you walk into the interview, remember that citizenM values a genuine touch. Treat everyone you meet as if they were your best friends. This means being warm, friendly, and approachable. A smile can go a long way in making a great first impression!
✨Emphasise Your Passionate Attitude
Be ready to showcase your collaborative spirit and positive vibes during the interview. Share examples of how you've worked well in teams or helped create a fun atmosphere in previous roles. They want to see that you believe in the power of teamwork and spreading good energy!
✨Demonstrate Smart Thinking
Prepare to discuss how you approach problem-solving. Think of specific instances where you found simpler or bolder ways to tackle challenges. This role requires a smart thinker, so showing your curiosity and attention to detail will impress the interviewers.
✨Highlight Your Caring Nature
CitizenM is all about empathy and creating positive change. Be ready to talk about how you’ve shown care for people and the environment in your past experiences. Whether it’s through volunteering or simply helping a friend, let them know you’re someone who genuinely cares!
