Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be a multitasking ambassador, providing exceptional service and creating memorable guest experiences.
- Company: Join citizenM, a fun and innovative hotel brand shaking up the hospitality industry.
- Benefits: Enjoy flexible schedules, performance rewards, and access to learning and development programs.
- Why this job: Make a real impact by spreading good vibes and ensuring guests have an unforgettable stay.
- Qualifications: A friendly attitude, smart thinking, and a passion for helping others.
- Other info: Join a supportive team with great career progression opportunities.
Application Deadline: 10 December 2025
Department: Hotels
Employment Type: Permanent
Location: UK, Glasgow
Reporting To: hotel manager
Compensation: £2,128 / month
Description: We won’t put you in a box as a ‘receptionist’ or ‘food and beverage’ person. With us, you’ll become a champion multitasker – customer service, receptionist, concierge, barista, mixologist, logistics and more. You will be a citizenM ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you’re having a great experience, so will our guests. We’re proud to put hospitality back in the hospitality industry, and that’s because of our ambassadors. We don’t hire them for their skills; we hire them for their attitude. We seek people who feel great about making others smile and we see the results in our happy guests.
Your typical citizenM shift could include:
- Making sure everyone gets a warm welcome as soon as they walk in;
- Helping guests at the self check-in kiosks (we have no reception desk);
- Preparing and serving hot and cold breakfast and meals;
- Brewing delicious coffee or mixing a signature cocktail;
- Being a secret concierge to the city, answering guests’ questions about the best places to visit, eat, shop or party;
- Maintaining the living room and the canteen clean, and arranging food displays for the following shift;
- Helping our guests with any requests or demands regarding our facilities;
- Handling reservations in our property management system (PMS);
- Preparing societyM meeting rooms where applicable.
Do you have what we’re looking for? To be successful at citizenM, you’ll need to have:
- A genuine touch: Treat all people as you would treat your best friends;
- A passionate attitude: Be collaborative and believe we are stronger working together. You are optimistic and spread good vibes.
And you’ll need to be:
- A smart thinker: You like to find simpler, better and bolder ways to do things. You are curious and believe no detail is too small.
- Real caring: You show empathy for people and the planet. You are open to other points of view and experiences that bring out the best in me. You create positive change.
- Fluent in English. Other language abilities are welcome too!
What’s in it for you? Please note that we are only able to consider applicants with the right to work in the UK. You’ll be joining a team of ambassadors who are proud to put on their citizenM outfit every day and go out to wow our guests. You’ll help us shake up the traditional hotel industry by providing the thing our guests love most about us: exceptional service.
What we offer you:
- Living Wage Employer (£2127.83/ Month)
- Flexible schedules
- Performance rewards
- Access to citizenM learning and development programs
- Career progression
- Full immersion (training) program for new starters
- Meal
hotel day ambassador employer: citizenM
Contact Detail:
citizenM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land hotel day ambassador
✨Tip Number 1
Get to know the company culture! Before your interview, dive into citizenM's vibe. Check out their social media and website to see how they interact with guests and what values they promote. This will help you connect during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! Since the role is all about making guests feel welcome, think of some fun ways to showcase your personality. Maybe prepare a little story about a time you made someone smile or went above and beyond for a guest. It’ll make you stand out!
✨Tip Number 3
Be ready to multitask! The hotel day ambassador role is all about juggling different tasks. Think of examples from your past where you’ve successfully managed multiple responsibilities at once. This will show that you’re up for the challenge and can keep things running smoothly.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows you’re keen on being part of the citizenM family. Plus, it’s super easy to navigate, so don’t miss out on the chance to join us in shaking up the hospitality industry!
We think you need these skills to ace hotel day ambassador
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you can make our guests smile.
Tailor Your Application: Make sure to customise your application to fit the hotel day ambassador role. Highlight your multitasking skills and any experience that shows you can juggle different tasks while keeping a positive attitude.
Show Off Your People Skills: Since we’re all about making connections, share examples of how you've treated customers like friends in the past. We love seeing how you’ve gone the extra mile to create memorable experiences!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you one step closer to joining our amazing team of ambassadors.
How to prepare for a job interview at citizenM
✨Show Your Personality
As a hotel day ambassador, your attitude is key! Be yourself during the interview and let your genuine passion for hospitality shine through. Remember, they’re looking for someone who can make guests smile, so don’t be afraid to show your fun side!
✨Prepare for Multitasking Questions
Expect questions about how you handle multiple tasks at once. Think of examples from past experiences where you juggled different responsibilities successfully. This role requires a champion multitasker, so highlight your ability to switch gears and keep things running smoothly.
✨Research CitizenM's Values
Familiarise yourself with citizenM’s approach to hospitality. They value collaboration, optimism, and empathy. Be ready to discuss how you embody these values in your work and how you can contribute to creating a positive atmosphere for both guests and colleagues.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your interest in the role and the company. Ask about team dynamics, training opportunities, or how they measure success in this position. This not only shows your enthusiasm but also helps you gauge if it’s the right fit for you.
