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- Tasks: Welcome guests, serve food and drinks, and be a night-time problem solver.
- Company: Join citizenM, a fun and innovative hotel brand.
- Benefits: Living wage, flexible schedules, perks, and career progression.
- Why this job: Make a real impact by providing exceptional service to guests.
- Qualifications: Friendly attitude, multitasking skills, and a passion for hospitality.
- Other info: Diverse team with global opportunities and a supportive work environment.
The predicted salary is between 2128 - 2128 £ per month.
Application Deadline: 9 February 2026
Department: Hotels
Employment Type: Permanent - Full Time
Location: UK, Glasgow
Reporting To: Hotel manager
Compensation: £2,128 / month
Description
What others do by day, you do best by night (including perfect cappuccinos at 3.00AM). You want to greet the whole world, one person at a time - even when they’re sleepy. We won’t put you in a box as a ‘receptionist’ or ‘food and beverage’ person. With us, you’ll become a champion multitasker – customer service, receptionist, concierge, barista, mixologist, problem solver and more. You will be a citizenM night ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you’re having a great experience, so will our guests.
Your typical citizenM shift could include:
- Making sure everyone gets a warm welcome as soon as they walk in;
- Helping guests at the self check-in kiosks (we have no reception desk);
- Cleaning, preparing and serving hot and cold breakfast and meals;
- Brewing delicious coffee or mixing a signature cocktail;
- Being a secret concierge to the city, answering guests’ questions about the best places to visit, eat, shop or party;
- Maintaining the living room and cleaning canteenM, and arranging food displays for the following shift;
- Helping our guests with any requests or demands regarding our facilities (you may even get some new tech skills);
- Handling reservations in our property management system (PMS), including the daily night audit;
- Holding the keys to the castle; responsible for operations during the night shifts;
- Taking care of our guests including in emergency situations.
Do you have what we’re looking for?
To be successful at citizenM, you’ll need to have:
- A genuine touch: Treat all people as you would treat your best friends;
- A passionate attitude: Be collaborative and believe we are stronger working together. You are optimistic and spread good vibes.
And you’ll need to be:
- A smart thinker: You like to find simpler, better and bolder ways to do things. You are curious and believe no detail is too small.
- Real caring: You show empathy for people and the planet. You are open to other points of view and experiences that bring out the best in me. You create positive change.
- Fluent in English. Other language abilities are welcome too!
What’s in it for you?
Note: Please note that we are only able to consider applicants with the right to work in the UK. You’ll be joining a team of ambassadors who are proud to put on their citizenM outfit every day and go out to wow our guests. You’ll help us shake up the traditional hotel industry by providing the thing our guests love most about us: exceptional service.
What we offer you:
- Living Wage Employer (£2127.83/ month gross)
- Flexible schedules
- Performance rewards (10% maximum / month)
- Access to citizenM learning and development programs
- Career progression
- Full immersion (training) program for new starters
- Good perks come with joining our Team Meal & coffee on us during your shift break
- Pension and cycle to work scheme
- citizenM uniform and comfy shoes by On Running
- Hospitality Action membership (well being support)
- Restaurant and bar discounts via CODE for all ambassadors
- Global opportunities - chance to work in other citizenMs around the world
- Referral program - £1000 bonus if your friend joins us too
Typical shifts are: Our hotel operates 24/7 with a rotating flexible schedule, including:
- Evenings: 10:50PM - 7:10AM
- Availability to work weekends is required!
citizenM loves diversity. We are an equal opportunity employer and welcome applications from anyone.
hotel night ambassador in Glasgow employer: citizenM
Contact Detail:
citizenM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land hotel night ambassador in Glasgow
✨Tip Number 1
Get to know the company culture! Before your interview, check out citizenM's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their night ambassador family.
✨Tip Number 2
Practice your multitasking skills! As a night ambassador, you'll be juggling various roles. Try role-playing scenarios with friends or family where you greet guests, serve coffee, and answer questions all at once. It’ll help you feel more prepared and confident!
✨Tip Number 3
Show off your personality! During interviews, let your genuine self shine through. Share stories that highlight your customer service skills and how you’ve made someone's day better. Remember, they want someone who can bring good vibes to the team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the citizenM team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace hotel night ambassador in Glasgow
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us your unique style and how you’d fit into our fun-loving team.
Tailor Your Application: Make sure to highlight your relevant experience and skills that match the night ambassador role. Whether it’s customer service or multitasking, we want to know how you can bring your A-game to our hotel!
Show Your Passion: We love a passionate attitude! Share why you’re excited about working with us and how you plan to create exceptional experiences for our guests. Your enthusiasm can really make your application stand out.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey to becoming a citizenM night ambassador.
How to prepare for a job interview at citizenM
✨Know the Company Culture
Before your interview, take some time to understand citizenM's unique approach to hospitality. They value fun and exceptional service, so think about how you can showcase your personality and enthusiasm during the interview.
✨Showcase Your Multitasking Skills
As a hotel night ambassador, you'll be juggling various tasks. Prepare examples from your past experiences where you've successfully managed multiple responsibilities at once. This will demonstrate your ability to thrive in a dynamic environment.
✨Prepare for Customer Scenarios
Expect questions about how you'd handle specific guest situations. Think of scenarios where you provided excellent customer service or resolved issues effectively. This will highlight your problem-solving skills and genuine care for guests.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your interest in the role and the company. Ask about team dynamics, training opportunities, or how they maintain their fun work culture. This shows you're engaged and eager to be part of the team.
