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- Tasks: Be a multitasking ambassador, providing exceptional service and support to our guests.
- Company: Join citizenM, a fun and innovative hotel brand shaking up the hospitality industry.
- Benefits: Enjoy flexible schedules, competitive pay, and perks like meals and discounts.
- Why this job: Make a real impact by creating memorable experiences for guests every day.
- Qualifications: A friendly attitude, teamwork spirit, and a passion for hospitality are essential.
- Other info: Diverse and inclusive workplace with global opportunities for career growth.
The predicted salary is between 2128 - 2128 £ per month.
Application Deadline: 17 February 2026
Department: Hotels
Employment Type: Permanent
Location: UK, Glasgow
Reporting To: hotel manager
Compensation: £2,128 / month
Description
We won’t put you in a box as a ‘receptionist’ or ‘food and beverage’ person. With us, you’ll become a champion multitasker – customer service, receptionist, concierge, barista, mixologist, logistics and more. You will be a citizenM ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you’re having a great experience, so will our guests. We’re proud to put hospitality back in the hospitality industry, and that’s because of our ambassadors. We don’t hire them for their skills; we hire them for their attitude. We seek people who feel great about making others smile and we see the results in our happy guests.
Your typical citizenM shift could include:
- Making sure everyone gets a warm welcome as soon as they walk in;
- Helping guests at the self check-in kiosks (we have no reception desk);
- Preparing and serving hot and cold breakfast and meals;
- Brewing delicious coffee or mixing a signature cocktail;
- Being a secret concierge to the city, answering guests’ questions about the best places to visit, eat, shop or party;
- Maintaining the living room and the canteen clean, and arranging food displays for the following shift;
- Helping our guests with any requests or demands regarding our facilities (you may even get some new tech skills);
- Handling reservations in our property management system (PMS);
- Preparing societyM meeting rooms where applicable.
Do you have what we’re looking for?
To be successful at citizenM, you’ll need to have:
- A genuine touch: Treat all people as you would treat your best friends;
- A passionate attitude: Be collaborative and believe we are stronger working together. You are optimistic and spread good vibes.
And you’ll need to be:
- A smart thinker: You like to find simpler, better and bolder ways to do things. You are curious and believe no detail is too small.
- Real caring: You show empathy for people and the planet. You are open to other points of view and experiences that bring out the best in me. You create positive change.
- Fluent in English. Other language abilities are welcome too!
What’s in it for you?
Please note that we are only able to consider applicants with the right to work in the UK. You’ll be joining a team of ambassadors who are proud to put on their citizenM outfit every day and go out to wow our guests. You’ll help us shake up the traditional hotel industry by providing the thing our guests love most about us: exceptional service.
What we offer you:
- Living Wage Employer (£2127.83/ month gross)
- Flexible schedules
- Performance rewards (10% maximum / month)
- Access to citizenM learning and development programs
- Career progression
- Full immersion (training) program for new starters
- Meal & coffee on us during your shift break
- Pension and cycle to work scheme
- citizenM uniform and comfy shoes by On Running
- Wellbeing program (EAP)
- Restaurant and bar discounts via CODE for all ambassadors
- Global opportunities - chance to work in other citizenMs around the world
- Referral program - £1000 bonus if your friend joins us too
Typical shifts
Our hotel operates 24/7 with a rotating flexible schedule, including:
- Morning: 6:50AM-3:10PM
- Evening: 2:50PM-11:10PM
Availability to work weekends is required!
Racial and gender diversity statement
CitizenM loves diversity. We are an equal opportunity employer and welcome applications from anyone.
hotel day ambassador in Glasgow employer: citizenM
Contact Detail:
citizenM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land hotel day ambassador in Glasgow
✨Tip Number 1
Get to know the company culture! Before your interview, check out citizenM's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since the role is all about making guests feel welcome, think of examples from your past experiences where you've gone above and beyond for someone. Be ready to share these stories during your chat with them.
✨Tip Number 3
Show off your multitasking abilities! Think of times when you've juggled multiple tasks successfully. Whether it’s serving coffee while answering questions or managing reservations, be prepared to discuss how you handle busy situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the citizenM family. Let’s get you that ambassador role!
We think you need these skills to ace hotel day ambassador in Glasgow
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t hold back on showing us your passion for hospitality and making others smile.
Tailor Your Application: Make sure to customise your application to reflect the qualities we’re looking for. Highlight your multitasking skills and any experience that shows you can be a champion in customer service, just like our ambassadors.
Show Your Enthusiasm: We love a positive attitude! In your application, express your excitement about joining our team and how you can contribute to creating a fun and welcoming atmosphere for our guests.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you one step closer to becoming a citizenM ambassador.
How to prepare for a job interview at citizenM
✨Show Your Personality
As a hotel day ambassador, your attitude is key! Be yourself during the interview and let your genuine passion for hospitality shine through. Remember, they’re looking for someone who can make guests smile, so don’t be afraid to show your fun side!
✨Know the Company
Do a bit of homework on citizenM before your interview. Understand their unique approach to hospitality and how they prioritise guest experience. This will help you align your answers with their values and demonstrate that you’re a great fit for their team.
✨Prepare for Scenarios
Think about potential situations you might face as an ambassador, like handling a guest complaint or making a signature cocktail. Prepare some examples from your past experiences where you’ve successfully navigated similar challenges. This shows you’re ready for the multitasking nature of the role!
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask. Inquire about the team culture, training opportunities, or what a typical day looks like. This not only shows your interest in the role but also helps you gauge if it’s the right fit for you!
