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For Companies At a Glance
- Tasks: Manage daily hotel operations and ensure guest satisfaction.
- Company: Join citizenM, a modern hotel brand known for its innovative approach to hospitality.
- Benefits: Enjoy competitive pay, free stays, meal breaks, and a wellbeing programme.
- Why this job: Be part of a dynamic team that values creativity and personal growth.
- Qualifications: 2+ years in a managerial role; hotel experience not required.
- Other info: Flexible shifts to fit your lifestyle and global opportunities await!
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
assistant hotel manager
Department: Hotels
Employment Type: Permanent – Full Time
Location: UK, Glasgow
Reporting To: hotel manager
Compensation: GBP 3,190 / month
Description
As an assistant hotel manager, you are responsible for the day to day operation of the hotel. Naturally you are an excellent ambassador yourself, enthusiastic, optimistic and treating everyone with respect. You work together with your team guiding, coaching, and inspiring them to deliver exceptional service, while maximizing revenue opportunities and controlling costs; all the time ensuring the total safety of guests and employees.
Your typical citizenM shift could include:
Ensure guest satisfaction
- Welcome our guests and help them check in and check out at the kiosks
- Maintain the hotel environment to ensure a clean and comfortable experience
- Know the places to shop, eat, drink, club and generally experience the best the city has to offer
- Handle reservations and process administrative matters
- Work with our Hotel Management System
- Manage daily SocietyM meeting rooms and functions where applicable
Stewardship
- Lead, encourage, and inspire Ambassadors in order to support the operational procedures of citizenM
- Ensure a sound understanding of citizenM brand values
- Coach and train ambassadors, develop and nurture talent, provide feedback and monthly evaluations
- Demonstrate excellent problem analysis skills and decision making
- Create shift schedules, ensure adequate cover at all times, and assign daily tasks
- Be responsible for your own personal planning and work organization
- Ensure a working understanding of legislation that governs the operation of a hotel and its activities; including employment law, health and safety, food safety, alcohol licensing, first aid and fire safety
Food and beverage
- Work with the team to serve our guest canteenM
- Work with Point of Sale system
- Demonstrate exceptional product knowledge of canteenM and guarantee quality
- Manage daily f&b revenue targets and drive commitment to monthly results
Maximize revenue opportunities
- Seek opportunities to generate revenue while providing added value to our guests
- Coordinate with Housekeeping and Engineering to manage the hotel room inventory, ensuring the rooms are maintained and presented in top condition
- Report daily hotel revenue and be responsible for the handling of cash
Cost control
- Manage the purchasing of all food and beverage items and hotel operating equipment
- Manage stock in line with fluctuating levels of business, minimizing waste
- Ensure the respect for the property in which you work
Do you have what we\’re looking for?
You…
- Are fluent in English any other language is considered a plus
- Are in possession of a valid work permit
- Do not need specific hotel experience but need to have 2 years or more managerial / coaching experience
- Are a team player
- Love to meet and greet different people
- Are passionate about the things you\’re doing
- Can multi-task
What\’s in it for you?
- Competitive salary
- Special training program and a personal development plan
- Potential to earn a bonus of up to 10%, paid monthly, based on your impact on the team, guest satisfaction, and financial performances
- Free citizenM experience nights for you (and discounted rate for friends and family)
- Meal & coffee on us during your shift break
- Wellbeing program (EAP)
- citizenM uniform and comfy shoes by On Running
- Global opportunities – a chance to work in other citizenMs around the world
- Referral program – bonus if your friend joins us too
Typical shifts:Our hotel operates 24/7 with a rotating flexible schedule. The typical shifts are: 6:50 am to 3:10 pm and 2:50 pm to 11:10 pm. We keep things dynamic and take into account your preferences, so you enjoy your other life plans.
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assistant hotel manager employer: citizenM
Contact Detail:
citizenM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land assistant hotel manager
✨Tip Number 1
Familiarise yourself with the citizenM brand values and culture. Understanding what makes citizenM unique will help you align your approach during interviews and discussions, showcasing that you're a great fit for their team.
✨Tip Number 2
Network within the hospitality industry, especially in Glasgow. Attend local events or join online forums to connect with current or former employees of citizenM. This can provide you with insider knowledge and potentially a referral.
✨Tip Number 3
Prepare to discuss your managerial and coaching experiences in detail. Think of specific examples where you've successfully led a team or improved service quality, as these will be crucial in demonstrating your suitability for the role.
✨Tip Number 4
Showcase your passion for customer service during any interactions. Whether it's through your communication style or by sharing anecdotes about your experiences, conveying enthusiasm for guest satisfaction will resonate well with the hiring team.
We think you need these skills to ace assistant hotel manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant managerial and coaching experience. Emphasise any roles where you led a team or improved guest satisfaction, as these are key aspects of the assistant hotel manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to inspire a team. Mention specific examples of how you've successfully managed operations or enhanced customer experiences in previous roles.
Highlight Relevant Skills: In your application, focus on skills such as problem analysis, decision-making, and multi-tasking. These are crucial for the role and should be backed up with examples from your past experiences.
Showcase Cultural Fit: Research citizenM's brand values and incorporate them into your application. Demonstrating an understanding of their culture and how you align with it can set you apart from other candidates.
How to prepare for a job interview at citizenM
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to ensure guest satisfaction in previous roles, as this aligns perfectly with the values of the hotel.
✨Demonstrate Leadership Skills
As an assistant hotel manager, you'll be guiding and inspiring your team. Prepare to discuss your managerial experience, focusing on how you've coached and developed talent in the past. Highlight any successful team projects or initiatives you've led.
✨Know the Brand Inside Out
Familiarise yourself with the hotel's brand values and mission. Be ready to explain how you can embody these values in your role and contribute to the overall guest experience. This shows that you're not just looking for a job, but are genuinely interested in being part of their team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you've had to handle difficult situations or resolve conflicts, and be prepared to discuss the outcomes. This will demonstrate your capability to manage the day-to-day operations effectively.
