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For Companies At a Glance
- Tasks: Provide exceptional customer service and create a welcoming atmosphere for guests.
- Company: Leading hotel chain in Greater London with a focus on guest experience.
- Benefits: Competitive salary, performance rewards, training, discounts, and global opportunities.
- Why this job: Join a dynamic team and make a real difference in guests' experiences.
- Qualifications: Genuine approach, collaboration skills, and empathy are essential.
The predicted salary is between 2000 - 2750 £ per month.
A leading hotel chain in Greater London is seeking an Olympia Night Ambassador to provide exceptional customer service and create a welcoming atmosphere for guests. This entry-level position involves multitasking various roles such as customer service, concierge duties, and serving meals.
Candidates should have a genuine approach, demonstrate collaboration, and show empathy.
The role offers a competitive salary of £2375.47/month gross, along with performance rewards and benefits such as training, discounts, and global opportunities.
Olympia Night Concierge & Guest Experience Lead employer: citizenM hotels
Contact Detail:
citizenM hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Olympia Night Concierge & Guest Experience Lead
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the hospitality industry. They might have insider info on openings or can put in a good word for you.
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member to simulate guest interactions. This will help you feel more confident and prepared for those tricky questions during interviews.
✨Tip Number 3
Show off your personality! When you get to the interview stage, let your genuine approach shine through. Remember, they’re looking for someone who can create a welcoming atmosphere, so be yourself!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Plus, it’s super easy!
We think you need these skills to ace Olympia Night Concierge & Guest Experience Lead
Some tips for your application 🫡
Show Your Personality: When writing your application, let your genuine self shine through! We want to see your unique approach to customer service and how you create a welcoming atmosphere for guests.
Highlight Relevant Experience: Even if you haven't worked in a hotel before, think about any roles where you've provided great customer service or collaborated with others. Share those experiences with us to show you're a perfect fit for the Olympia Night Concierge role!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure to communicate your skills and experiences without unnecessary fluff. This helps us understand your potential quickly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at citizenM hotels
✨Know the Hotel Inside Out
Before your interview, make sure to research the hotel chain thoroughly. Familiarise yourself with their values, services, and any recent news. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about times when you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your ability to create a welcoming atmosphere.
✨Emphasise Teamwork and Collaboration
Since the role involves multitasking and working with others, be ready to discuss how you collaborate with colleagues. Share specific instances where teamwork led to a positive outcome, highlighting your ability to work well in a team environment.
✨Demonstrate Empathy and Genuine Approach
During the interview, convey your empathy and genuine approach towards guests. Use scenarios to illustrate how you would handle various guest situations with care and understanding, showing that you truly value their experience.