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For Companies At a Glance
- Tasks: Be the face of citizenM, welcoming guests and providing top-notch service in various roles.
- Company: Exciting new hotel opening at Olympia Centre, part of the innovative citizenM brand.
- Benefits: Competitive salary, performance rewards, training programs, and global opportunities.
- Why this job: Join a fun team where your personality shines and makes a real difference for guests.
- Qualifications: Positive attitude, customer-focused mindset, and a passion for hospitality.
- Other info: Flexible shifts, great career growth, and a chance to work worldwide.
The predicted salary is between 2000 - 2750 £ per month.
We’re excited to announce that citizenM will soon open a brand-new hotel in the iconic Olympia Center. But we still need our most important ingredient… YOU! We are on the look out for those amazing personalities that will wow our guests, and make their stay truly special. To do this, we will be throwing another legendary casting day event which has transformed the hiring process. We really hope you can join us for this one of a kind event for our one of a kind opening team!
Ambassador… what? We won’t put you in a box as a ‘receptionist’ or ‘food and beverage’ person. With us, you’ll become a champion multitasker – customer service, receptionist, concierge, barista, mixologist, logistics and more. You will be a citizenM ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you’re having a great experience, so will our guests. We’re proud to put hospitality back in the hospitality industry, and that’s because of our ambassadors. We don’t hire them for their skills; we hire them for their attitude. We seek people who feel great about making others smile and we see the results in our happy guests.
Your typical citizenM shift could include:
- Making sure everyone gets a warm welcome as soon as they walk in;
- Helping guests at the self check-in kiosks (we have no reception desk);
- Preparing and serving hot and cold breakfast and meals;
- Brewing delicious coffee or mixing a signature cocktail;
- Being a secret concierge to the city, answering guests’ questions about the best places to visit, eat, shop or party;
- Maintaining the living room and the canteen clean, and arranging food displays for the following shift;
- Helping our guests with any requests or demands regarding our facilities;
- Handling reservations in our property management system (PMS).
Do you have what we’re looking for?
- A genuine touch: Treat all people as you would treat your best friends;
- A passionate attitude: Be collaborative and believe we are stronger working together. You are optimistic and spread good vibes.
- A smart thinker: You like to find simpler, better and bolder ways to do things. You are curious and believe no detail is too small.
- Real caring: You show empathy for people and the planet. You are open to other points of view and experiences that bring out the best in me. You create positive change.
- Fluent in English. Other language abilities are welcome too!
Please note that we are only able to consider applicants with the right to work in the UK (we cannot facilitate visas or work permits).
What we offer you:
- Competitive salary (£2375.47 / month gross)
- Performance rewards (10% maximum / month)
- Access to citizenM learning and development programs
- Full immersion (training) program for new starters
- Pension and cycle to work scheme
- citizenM uniform and comfy shoes by On Running
- Restaurant and bar discounts via CODE for all ambassadors
- Global opportunities - chance to work in other citizenMs around the world
- Referral program - £1000 bonus if your friend joins us too
Typical shifts for day ambassadors are mornings and evenings: Morning 6:50AM - 3:10PM Evening 2:50PM - 11:10PM Typical shifts for night ambassadors are nights: Night 10:50PM - 7:10AM
Seniority level: Entry level
Employment type: Full-time
Job function: Customer Service Hospitality
Olympia Night Ambassador employer: citizenM hotels
Contact Detail:
citizenM hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Olympia Night Ambassador
✨Tip Number 1
Get ready to shine at the casting day! Bring your best self and show off that amazing personality of yours. Remember, citizenM is all about attitude, so let your enthusiasm for hospitality take centre stage.
✨Tip Number 2
Practice your multitasking skills before the event. You’ll be juggling various roles, from barista to concierge, so being comfortable with switching gears will impress the hiring team. Show them you can handle it all with a smile!
✨Tip Number 3
Do your homework on citizenM and their unique approach to hospitality. Knowing their values and how they treat guests will help you connect during the casting day. Plus, it shows you’re genuinely interested in being part of their team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Olympia Night Ambassador
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your unique vibe and how you can bring that to our team.
Tailor Your Application: Make sure to read the job description carefully and highlight your experiences that match what we're looking for. We love seeing how your skills and attitude align with our values at citizenM!
Keep It Concise: While we want to know all about you, keep your application clear and to the point. A well-structured application helps us see your strengths quickly, so focus on the key points that make you a great fit for the Olympia Night Ambassador role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and makes a great first impression. Plus, it’s super easy!
How to prepare for a job interview at citizenM hotels
✨Show Your Personality
As a potential Olympia Night Ambassador, it's crucial to let your true self shine during the interview. citizenM is all about amazing personalities, so don’t be afraid to show your enthusiasm and warmth. Share personal stories that highlight your customer service skills and how you make others smile.
✨Know the Company Culture
Familiarise yourself with citizenM's unique approach to hospitality. They value fun and a genuine touch, so think about how you can embody these values in your responses. Prepare examples of how you've created positive experiences for others in previous roles or situations.
✨Be Ready to Multitask
The role requires a champion multitasker, so be prepared to discuss how you handle multiple responsibilities at once. Think of specific instances where you successfully juggled various tasks, whether it was in a previous job or during a busy event. This will show that you're ready for the dynamic environment at citizenM.
✨Ask Thoughtful Questions
At the end of the interview, have some questions ready that reflect your curiosity about the role and the company. Ask about the training programme, opportunities for growth, or how they maintain their fun work culture. This shows your genuine interest and helps you stand out as a candidate who cares.
