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- Tasks: Be a multitasking ambassador, providing exceptional service and creating memorable guest experiences.
- Company: Join citizenM, a fun and innovative hotel brand shaking up the hospitality industry.
- Benefits: Competitive salary, flexible schedules, performance rewards, and career progression opportunities.
- Why this job: Make a real impact by spreading good vibes and ensuring guests have an unforgettable stay.
- Qualifications: A friendly attitude, teamwork spirit, and a passion for making others smile.
- Other info: Enjoy a dynamic work environment with comprehensive training and development programs.
The predicted salary is between 2000 - 2750 £ per month.
Application Deadline: 30 January 2026
Department: Hotels
Employment Type: Permanent - Full Time
Location: UK, London
Reporting To: hotel manager
Compensation: £2,375 / month
Description: We won’t put you in a box as a ‘receptionist’ or ‘food and beverage’ person. With us, you’ll become a champion multitasker – customer service, receptionist, concierge, barista, mixologist, logistics and more. You will be a citizenM ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you’re having a great experience, so will our guests. We’re proud to put hospitality back in the hospitality industry, and that’s because of our ambassadors. We don’t hire them for their skills; we hire them for their attitude. We seek people who feel great about making others smile and we see the results in our happy guests.
Your Typical CitizenM Shift Could Include:
- Making sure everyone gets a warm welcome as soon as they walk in;
- Helping guests at the self check-in kiosks (we have no reception desk);
- Preparing and serving hot and cold breakfast and meals;
- Brewing delicious coffee or mixing a signature cocktail;
- Being a secret concierge to the city, answering guests’ questions about the best places to visit, eat, shop or party;
- Maintaining the living room and the canteen clean, and arranging food displays for the following shift;
- Helping our guests with any requests or demands regarding our facilities;
- Handling reservations in our property management system (PMS);
- Preparing societyM meeting rooms where applicable.
Do you have what we’re looking for? To be successful at citizenM, you’ll need to have:
- A genuine touch: Treat all people as you would treat your best friends;
- A passionate attitude: Be collaborative and believe we are stronger working together. You are optimistic and spread good vibes.
And You’ll Need To Be:
- A smart thinker: You like to find simpler, better and bolder ways to do things. You are curious and believe no detail is too small.
- Real caring: You show empathy for people and the planet. You are open to other points of view and experiences that bring out the best in me. You create positive change.
- Fluent in English. Other language abilities are welcome too!
What’s in it for you? Please note that we are only able to consider applicants with the right to work in the UK. You’ll be joining a team of ambassadors who are proud to put on their citizenM outfit every day and go out to wow our guests. You’ll help us shake up the traditional hotel industry by providing the thing our guests love most about us: exceptional service.
What We Offer You:
- Competitive salary (£2375.47 / month gross)
- Flexible schedules
- Performance rewards (10% maximum / month)
- Access to citizenM learning and development programs
- Career progression
- Full immersion (training) program for new starters
Olympia Day Ambassador employer: citizenM hotels
Contact Detail:
citizenM hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Olympia Day Ambassador
✨Tip Number 1
Get to know the company culture! Before your interview, dive into citizenM's vibe. Check out their social media and website to see how they interact with guests and what values they promote. This will help you connect during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! Since this role is all about making guests feel welcome, think of examples from your past where you've gone above and beyond for someone. Share these stories during your interview to highlight your genuine touch and passionate attitude.
✨Tip Number 3
Be ready to showcase your multitasking abilities! Think of times when you've juggled multiple tasks successfully. Whether it’s serving coffee while answering questions or managing reservations, showing that you can handle it all will impress the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of the citizenM family. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Olympia Day Ambassador
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your unique style and attitude. Remember, we’re all about making work fun!
Highlight Your People Skills: Since we’re looking for ambassadors who love making others smile, make sure to emphasise your customer service experience. Share stories that showcase your ability to connect with people and create positive experiences.
Show Your Curiosity: We value smart thinkers who are always looking for better ways to do things. In your application, mention any times you've found innovative solutions or improved processes. It’ll show us you’re a proactive problem-solver!
Apply Through Our Website: To make sure your application gets to us directly, head over to our website and apply there. It’s the best way to ensure we see your amazing application and get you one step closer to joining our team!
How to prepare for a job interview at citizenM hotels
✨Show Your Personality
As a potential Olympia day ambassador, it's crucial to let your true self shine during the interview. The company values attitude over skills, so be genuine and express your passion for hospitality. Share personal anecdotes that highlight your ability to make others smile.
✨Demonstrate Multitasking Skills
Since the role involves juggling various tasks, prepare examples of how you've successfully managed multiple responsibilities in the past. Whether it’s handling customer service while brewing coffee or assisting guests with their queries, show that you can thrive in a dynamic environment.
✨Research CitizenM's Culture
Familiarise yourself with citizenM's unique approach to hospitality. Understand their emphasis on fun and exceptional service. During the interview, reference specific aspects of their culture that resonate with you, demonstrating that you're not just looking for any job, but this job.
✨Ask Thoughtful Questions
Prepare insightful questions to ask your interviewers. This shows your genuine interest in the role and the company. Inquire about team dynamics, training opportunities, or how they foster a positive work environment. It’s a great way to engage and leave a lasting impression.