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- Tasks: Provide exceptional guest service and assist with self check-ins during night shifts.
- Company: Modern hotel chain in London with a focus on guest experience.
- Benefits: Flexible schedules, training programmes, and career progression opportunities.
- Why this job: Join a vibrant team and make a difference in guests' experiences every night.
- Qualifications: Friendly demeanour, genuine customer service approach, and fluent in English.
The predicted salary is between 24000 - 36000 £ per year.
A modern hotel chain in London is looking for a Night Ambassador to provide exceptional guest service during night shifts.
Responsibilities include:
- Greeting guests
- Assisting with self check-ins
- Preparing meals
- Ensuring overall guest satisfaction
The ideal candidate will have a friendly demeanor, a genuine approach to customer service, and be fluent in English.
Competitive benefits are offered, including flexible schedules, training programs, and career progression opportunities.
Night Concierge & Guest Experience Champion employer: citizenM hotels
Contact Detail:
citizenM hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Concierge & Guest Experience Champion
✨Tip Number 1
Make sure to showcase your friendly demeanour during interviews. We want to see that genuine approach to customer service shine through, so practice your warm greetings and engaging conversation skills.
✨Tip Number 2
Research the hotel chain before your interview. Knowing their values and what makes them unique will help you connect with the team and show that you're genuinely interested in being a Night Concierge.
✨Tip Number 3
Prepare for common interview questions related to guest experience. Think about scenarios where you've gone above and beyond for customers, as this will highlight your commitment to guest satisfaction.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re here to support you every step of the way in landing that Night Ambassador role.
We think you need these skills to ace Night Concierge & Guest Experience Champion
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and genuine nature shine through. We want to see the real you, so don’t be afraid to inject a bit of your personality into your cover letter!
Tailor Your Application: Make sure to customise your CV and cover letter for the Night Concierge role. Highlight any relevant experience in customer service or hospitality that showcases your ability to provide exceptional guest experiences.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon and keep it simple!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Night Ambassador position. Plus, it’s super easy!
How to prepare for a job interview at citizenM hotels
✨Show Off Your Friendly Demeanour
As a Night Concierge, your personality is key! Make sure to showcase your friendly and approachable nature during the interview. Practice smiling and maintaining eye contact, as this will help convey your genuine approach to customer service.
✨Know the Hotel Inside Out
Do your homework on the hotel chain before the interview. Familiarise yourself with their services, values, and any unique features they offer. This knowledge will not only impress the interviewer but also show your enthusiasm for the role.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific guest situations. Think of examples from your past experiences where you provided excellent service or resolved issues. This will demonstrate your problem-solving skills and commitment to guest satisfaction.
✨Highlight Your Flexibility and Team Spirit
Since the role involves night shifts and possibly working with a team, emphasise your flexibility and ability to collaborate. Share examples of how you've adapted to changing schedules or worked well in a team environment to ensure smooth operations.
