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- Tasks: Be a multitasking ambassador, providing exceptional service and support to our guests.
- Company: Join citizenM, a fun and innovative hotel brand shaking up the hospitality industry.
- Benefits: Competitive salary, flexible schedules, performance rewards, and global opportunities.
- Why this job: Make a real impact by creating memorable experiences for guests every day.
- Qualifications: A positive attitude, strong communication skills, and a passion for hospitality.
- Other info: Join a diverse team with excellent career progression and training opportunities.
The predicted salary is between 2000 - 3000 £ per month.
Application Deadline: 30 January 2026
Department: Hotels
Employment Type: Permanent - Full Time
Location: UK, London
Reporting To: hotel manager
Compensation: £2,375 / month
Description: We won’t put you in a box as a ‘receptionist’ or ‘food and beverage’ person. With us, you’ll become a champion multitasker – customer service, receptionist, concierge, barista, mixologist, logistics and more. You will be a citizenM ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you’re having a great experience, so will our guests.
We’re proud to put hospitality back in the hospitality industry, and that’s because of our ambassadors. We don’t hire them for their skills; we hire them for their attitude. We seek people who feel great about making others smile and we see the results in our happy guests.
Your Typical CitizenM Shift Could Include:
- Making sure everyone gets a warm welcome as soon as they walk in;
- Helping guests at the self check-in kiosks (we have no reception desk);
- Preparing and serving hot and cold breakfast and meals;
- Brewing delicious coffee or mixing a signature cocktail;
- Being a secret concierge to the city, answering guests’ questions about the best places to visit, eat, shop or party;
- Maintaining the living room and the canteen clean, and arranging food displays for the following shift;
- Helping our guests with any requests or demands regarding our facilities;
- Handling reservations in our property management system (PMS);
- Preparing societyM meeting rooms where applicable.
Do you have what we’re looking for?
To be successful at citizenM, you’ll need to have:
- A genuine touch: Treat all people as you would treat your best friends;
- A passionate attitude: Be collaborative and believe we are stronger working together. You are optimistic and spread good vibes.
And You’ll Need To Be:
- A smart thinker: You like to find simpler, better and bolder ways to do things. You are curious and believe no detail is too small.
- Real caring: You show empathy for people and the planet. You are open to other points of view and experiences that bring out the best in me. You create positive change.
- Fluent in English. Other language abilities are welcome too!
What’s in it for you?
Please note that we are only able to consider applicants with the right to work in the UK. You’ll be joining a team of ambassadors who are proud to put on their citizenM outfit every day and go out to wow our guests. You’ll help us shake up the traditional hotel industry by providing the thing our guests love most about us: exceptional service.
What We Offer You:
- Competitive salary (£2375.47 / month gross)
- Flexible schedules
- Performance rewards (10% maximum / month)
- Access to citizenM learning and development programs
- Career progression
- Full immersion (training) program for new starters
- Meal & coffee on us during your shift break
- Pension and cycle to work scheme
- citizenM uniform and comfy shoes by On Running
- Wellbeing program (EAP)
- Restaurant and bar discounts via CODE for all ambassadors
- Global opportunities - chance to work in other citizenMs around the world
- Referral program - £1000 bonus if your friend joins us too
Typical shifts are: our hotel operates 24/7 with a rotating flexible schedule, including:
- Morning: 6:50AM-3:10PM
- Evening: 2:50PM-11:10PM
Availability to work weekends is required!
citizenM loves diversity. We are an equal opportunity employer and welcome applications from anyone.
Olympia Day Ambassador in London employer: citizenM hotels
Contact Detail:
citizenM hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Olympia Day Ambassador in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out citizenM's vibe on social media or their website. This will help you connect with the team and show that you're genuinely interested in being part of their fun and dynamic environment.
✨Tip Number 2
Practice your people skills! Since this role is all about making guests smile, think of some examples from your past experiences where you've gone above and beyond for someone. Share these stories during your interview to highlight your genuine touch and passionate attitude.
✨Tip Number 3
Be ready to showcase your multitasking abilities! The Olympia day ambassador role requires juggling various tasks, so prepare to discuss how you handle busy situations. Maybe even share a time when you successfully managed multiple responsibilities at once!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the citizenM family. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Olympia Day Ambassador in London
Some tips for your application 🫡
Be Yourself: We want to see the real you! Don’t be afraid to let your personality shine through in your application. Remember, we’re looking for attitude over skills, so show us what makes you unique.
Tailor Your Application: Make sure to customise your application to reflect how you fit into our citizenM vibe. Highlight experiences that showcase your customer service skills and your ability to multitask like a pro!
Show Your Passion: Let us know why you’re excited about this role! Share your enthusiasm for hospitality and how you love making people smile. A passionate application can really set you apart from the crowd.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on board as one of our amazing ambassadors!
How to prepare for a job interview at citizenM hotels
✨Show Your Personality
As a potential Olympia day ambassador, it's crucial to let your personality shine through during the interview. Be yourself and express your passion for hospitality. Remember, they’re looking for attitude over skills, so share stories that highlight your genuine touch and how you make others smile.
✨Know the Company Culture
Familiarise yourself with citizenM's unique approach to hospitality. They value fun and exceptional service, so be prepared to discuss how you can contribute to this culture. Think about examples from your past experiences where you’ve created positive guest interactions or worked collaboratively with a team.
✨Prepare for Multitasking Questions
Since the role involves various tasks like being a barista, concierge, and more, expect questions about how you handle multitasking. Prepare specific examples of times when you successfully juggled multiple responsibilities, showcasing your smart thinking and ability to stay organised under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions. This shows your curiosity and genuine interest in the role. You might ask about the training programme for new starters or how the team collaborates to create a positive atmosphere for guests. It’s a great way to demonstrate your enthusiasm for the position!
