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- Tasks: Be the friendly face of citizenM, serving guests and creating memorable experiences all night long.
- Company: Join citizenM, a modern hotel brand revolutionising the hospitality industry with fun and flexibility.
- Benefits: Enjoy a four-night workweek, free hotel stays, discounts, and a wellbeing programme.
- Why this job: Embrace a vibrant culture where your personality shines while making a positive impact on guests.
- Qualifications: Bring a genuine touch, a passion for service, and a curious mindset; fluency in English is essential.
- Other info: Flexible shifts from 11 pm to 7 am across various London locations; we celebrate diversity!
Join to apply for the hotel night ambassador role at citizenM hotels.
Description
What others do by day, you do best by night (including perfect cappuccinos at 3.00AM). You want to greet the whole world, one person at a time - even when they’re sleepy.
Department: Hotels
Employment Type: Permanent
Location: UK, London
Reporting To: hotel manager
Compensation: £2,326 / month
Role Overview
We won’t put you in a box as a ‘receptionist’ or ‘food and beverage’ person. With us, you’ll become a champion multitasker – customer service, receptionist, concierge, barista, mixologist, problem solver, and more. You will be a citizenM night ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you’re having a great experience, so will our guests.
Your Typical CitizenM Shift Could Include:
- Making sure everyone gets a warm welcome as soon as they walk in;
- Helping guests at the self check-in kiosks (we have no reception desk);
- Cleaning, preparing, and serving hot and cold breakfast and meals;
- Brewing delicious coffee or mixing a signature cocktail;
- Being a secret concierge to the city, answering guests’ questions about the best places to visit, eat, shop, or party;
- Maintaining the living room and cleaning canteenM, and arranging food displays for the following shift;
- Helping guests with requests or demands regarding facilities;
- Handling reservations in our property management system (PMS), including the night audit;
- Taking responsibility for operations during the night shifts;
- Ensuring guest safety and handling emergency situations.
What We’re Looking For:
To be successful at citizenM, you’ll need:
- A genuine touch: Treat all people as you would treat your best friends;
- A passionate attitude: Be collaborative, optimistic, and spread good vibes.
Additional Qualities:
- A smart thinker: Find simpler, better, and bolder ways to do things; be curious and detail-oriented;
- Real caring: Show empathy for people and the planet; create positive change;
- Fluent in English; additional languages are a plus.
What’s in it for You?
You’ll join a team of ambassadors proud to deliver exceptional service and shake up the traditional hotel industry. Benefits include:
- Living Wage Employer (£2,326/month)
- Four-night workweek, three days off (full-time)
- Flexible schedules
- Performance rewards
- Learning and development programs
- Career progression
- Comprehensive training
- Free nights at citizenM hotels and discounts for friends and family
- Meal & coffee during shifts
- Pension and cycle-to-work scheme
- Uniform and comfy shoes by On Running
- Wellbeing program (EAP)
- Restaurant and bar discounts
- Global opportunities
- Referral bonus (€1000)
Shifts are rotating and flexible, typically from 11 pm to 7 am, based on hotel needs and your preferences. We are hiring in London at Shoreditch, Tower Hill, Victoria, and Bankside. We love diversity. We are an equal opportunity employer and welcome applications from all backgrounds.
hotel night ambassador employer: citizenM hotels
Contact Detail:
citizenM hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land hotel night ambassador
✨Tip Number 1
Familiarise yourself with citizenM's unique approach to hospitality. They pride themselves on creating a fun and welcoming atmosphere, so think about how you can embody this spirit in your interactions during the interview.
✨Tip Number 2
Prepare to showcase your multitasking abilities. As a hotel night ambassador, you'll be juggling various roles, so think of examples from your past experiences where you've successfully managed multiple tasks at once.
✨Tip Number 3
Research the local area around the hotels where you're applying. Being knowledgeable about the best places to visit, eat, and shop will demonstrate your commitment to providing exceptional service as a concierge.
✨Tip Number 4
Show your passion for customer service. Think of ways you've gone above and beyond for guests or customers in previous roles, as this aligns perfectly with citizenM's values of treating everyone like friends.
We think you need these skills to ace hotel night ambassador
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what citizenM hotels are looking for in a hotel night ambassador. Highlight the key responsibilities and qualities they value, such as customer service skills and multitasking abilities.
Tailor Your CV: Make sure your CV reflects relevant experience that aligns with the role. Emphasise any previous customer service roles, hospitality experience, or skills that demonstrate your ability to multitask and provide exceptional service.
Craft a Personal Cover Letter: Write a cover letter that showcases your personality and passion for the role. Mention why you want to work at citizenM hotels specifically and how your values align with theirs, particularly regarding customer care and creating positive experiences.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial in the hospitality industry.
How to prepare for a job interview at citizenM hotels
✨Show Your Personality
As a hotel night ambassador, your role is all about making guests feel welcome. Be yourself during the interview and let your personality shine through. This will help demonstrate that you can create a warm atmosphere for guests, even in the wee hours of the morning.
✨Demonstrate Multitasking Skills
The job requires juggling various tasks from customer service to food preparation. Prepare examples from your past experiences where you successfully managed multiple responsibilities at once. This will show that you're ready for the dynamic nature of the role.
✨Emphasise Your Problem-Solving Abilities
Being a night ambassador means handling unexpected situations. Think of scenarios where you've had to think on your feet or resolve issues quickly. Sharing these stories will highlight your capability to maintain guest satisfaction during challenging times.
✨Research CitizenM's Values
Familiarise yourself with CitizenM's approach to hospitality and their emphasis on fun and genuine service. During the interview, align your answers with their values, showcasing how your attitude and work ethic fit into their culture.
