At a Glance
- Tasks: Keep our hotel running smoothly and ensure guest satisfaction through proactive maintenance.
- Company: Join Another Star at citizenM, a vibrant hotel in London.
- Benefits: Enjoy discounted stays, personal development, and the latest tech tools.
- Other info: Flexible hours, fun team events, and a supportive work environment.
- Why this job: Make a real difference in guest experiences while developing your skills.
- Qualifications: Basic technical skills and a passion for learning and teamwork.
The predicted salary is between 30000 - 36000 £ per year.
Job Description
Department
hotel property management
Location
UK, London
A well‑maintained hotel has a direct positive impact on guest satisfaction.
Another Star is looking for a solid hotel maintenance engineer who can help us change its maintenance organization from reactive to preventive.
A proactive mindset combined with curiosity and a sociable personality are important elements for this role.
As a hotel maintenance engineer, you are responsible for day‑to‑day maintenance of the hotel.
You will communicate with the hotel senior engineer, hotel manager, housekeeping department, (sub)contractors and the Another Star Support office.
Key Responsibilities
- Ensure guests are happy by keeping rooms functional and undamaged.
- Inform the hotel team which rooms can and cannot be sold.
- Support the hotel team with technical tasks throughout the hotel.
- On‑call in case of emergencies.
- Manage and coordinate 3rd‑party subcontractors for preventative maintenance.
- Act as the first point of contact for building installation issues.
- Responsible for hotel safety, including executing water risk and fire risk assessments.
- Keep everyone informed by updating the status to the hotel team and in the supporting software.
Qualifications / Skills
- Skilled, all‑round technical assistant with basic knowledge of electrical, mechanical, and plumbing systems.
- Able to work independently.
- Basic knowledge of computer software (email, Excel, Word) and interest in learning new programs.
- Good level of communication and writing in English.
- Eager to learn and develop yourself.
- Flexible, not bound to a 9 to 5 mentality; challenges arise at unexpected times.
- Proactive and enthusiastic.
- Team player, willing to collaborate with the citizen M Glasgow hotel staff and Another Star’s Support Office.
- Passionate about the work you do.
What's in it for you?
- citizen M experience nights for you and friends and family; discounted nights at Marriott hotels.
- Personal and professional development opportunities and programs.
- Latest tech devices and all the tools you need to be successful in your role.
- Flexible public holidays.
- Employee assistance program.
- Varied team days and social events (from food trucks and quizzes at the office to parties on boats).
Location
- citizen M hotel – London
- #J-18808-Ljbffr
Hotel engineer employer: citizenM hotels
At citizenM hotels in Greater London, we pride ourselves on fostering a vibrant and inclusive work culture where Night Guest Experience Concierges can thrive. With competitive salaries, flexible schedules, and a strong emphasis on career progression, we empower our employees to deliver exceptional service while enjoying a rewarding work-life balance. Join us to be part of a dynamic team that values passion and genuine connections with our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel engineer
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like citizenM hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to citizenM hotels
Don't be shy about reaching out to citizenM hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel engineer
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about citizenM hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at citizenM hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
