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- Tasks: Become a multitasking ambassador, handling customer service, food prep, and guest assistance.
- Company: Join citizenM, a global hotel brand redefining affordable luxury with style and comfort.
- Benefits: Enjoy flexible shifts, performance rewards, free stays, and discounts for friends and family.
- Why this job: Be part of a fun, dynamic team that values your personality and passion for hospitality.
- Qualifications: Bring a positive attitude, empathy, and a willingness to learn; fluency in English is essential.
- Other info: Positions available in London hotels; must have the right to work in the UK.
The predicted salary is between 24000 - 36000 £ per year.
We won’t put you in a box as a ‘receptionist’ or ‘food and beverage’ person. With us, you’ll become a champion multitasker – customer service, receptionist, concierge, barista, mixologist, logistics and more. You will be a citizenM ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you’re having a great experience, so will our guests. We’re proud to put hospitality back in the hospitality industry, and that’s because of our ambassadors. We don’t hire them for their skills; we hire them for their attitude. We seek people who feel great about making others smile and we see the results in our happy guests.
Your typical citizenM shift could include:
- Making sure everyone gets a warm welcome as soon as they walk in;
- Helping guests at the self check-in kiosks (we have no reception desk);
- Preparing and serving hot and cold breakfast and meals;
- Brewing delicious coffee or mixing a signature cocktail;
- Being a secret concierge to the city, answering guests’ questions about the best places to visit, eat, shop or party;
- Maintaining the living room and the canteen clean, and arranging food displays for the following shift;
- Helping our guests with any requests or demands regarding our facilities;
- Handling reservations in our property management system (PMS);
- Preparing societyM meeting rooms where applicable.
To be successful at citizenM, you’ll need to have:
- A genuine touch: Treat all people as you would treat your best friends;
- A passionate attitude: Be collaborative and believe we are stronger working together. You are optimistic and spread good vibes.
And you’ll need to be:
- A smart thinker: You like to find simpler, better and bolder ways to do things. You are curious and believe no detail is too small.
- Real caring: You show empathy for people and the planet. You are open to other points of view and experiences that bring out the best in me. You create positive change.
Fluent in English. Other language abilities are welcome too! Please note that we are only able to consider applicants with the right to work in the UK.
Typical shifts are: our hotel operates 24/7 with a rotating flexible schedule. The typical day ambassador shifts are: 7:00 am to 3:00 pm and 3:00 pm to 11:00 pm. We keep things dynamic and take into account your preferences, so you enjoy your other life plans.
What’s in it for you? You’ll be joining a team of ambassadors who are proud to put on their citizenM outfit every day and go out to wow our guests. You’ll help us shake up the traditional hotel industry by providing the thing our guests love most about us: exceptional service.
What we offer you:
- Performance rewards
- Access to citizenM learning and development programs
- Full immersion (training) program for new starters
- Free citizenM experience nights for you (and discounted rate for friends and family)
- Pension and cycle to work scheme
- citizenM uniform and comfy shoes by On Running
- Hospitality Action membership (well being support)
- Restaurant and bar discounts via CODE for all ambassadors
- Global opportunities - chance to work in other citizenMs around the world
- Referral program - €1000 bonus if your friend joins us too
citizenM loves diversity. We are an equal opportunity employer and welcome applications from anyone. citizenM is a hotel providing affordable luxury for the mobile citizens of the world. With style that will knock your socks off, we offer citizens a real home from home, plus the world’s fluffiest pillows. Our typical guest is a frequent traveler who is quality and design driven, and cost conscious. We currently have hotels in Amsterdam, London, Glasgow, New York and Paris, with more to come in Europe, the USA and Asia. We are proud to have put the hospitality back into the hospitality industry, and have received numerous awards for our groundbreaking approach. citizenM is a global hotel company that dares to be different in everything we do. We’re open-minded, with open hearts and global minds. Looking for people who love people, that’s how we make the world feel at home.
hotel day ambassador London employer: citizenM hotels
Contact Detail:
citizenM hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land hotel day ambassador London
✨Tip Number 1
Show your personality! citizenM values authenticity, so during any interviews or interactions, let your true self shine through. Share your passion for hospitality and how you enjoy making others smile.
✨Tip Number 2
Familiarise yourself with citizenM's unique approach to hospitality. Research their hotels and understand their brand ethos, as this will help you align your answers with their values during discussions.
✨Tip Number 3
Prepare to discuss your multitasking abilities. Since the role involves various responsibilities, think of examples from your past experiences where you've successfully juggled multiple tasks while maintaining a positive attitude.
✨Tip Number 4
Network with current or former citizenM ambassadors if possible. They can provide insights into the company culture and expectations, which can be invaluable in helping you tailor your approach when applying.
We think you need these skills to ace hotel day ambassador London
Some tips for your application 🫡
Show Your Personality: Since citizenM values attitude over skills, make sure your application reflects your personality. Use a friendly and approachable tone in your cover letter to demonstrate how you connect with others.
Highlight Multitasking Skills: Emphasise your ability to multitask in your CV. Mention any previous roles where you had to juggle various responsibilities, as this aligns with the diverse tasks expected of a hotel day ambassador.
Express Your Passion for Hospitality: In your application, convey your enthusiasm for providing exceptional service. Share specific examples of how you've made others smile or created positive experiences in past roles.
Tailor Your Application: Customise your CV and cover letter for the hotel day ambassador position. Refer to the job description and align your experiences with the qualities they seek, such as being a smart thinker and showing real caring.
How to prepare for a job interview at citizenM hotels
✨Show Your Personality
As a hotel day ambassador, it's crucial to let your personality shine through. Be yourself and express your genuine enthusiasm for hospitality. Remember, they value attitude over skills, so showcase your passion for making others smile.
✨Demonstrate Multitasking Skills
Prepare to discuss how you can juggle multiple roles effectively. Share examples from past experiences where you've successfully managed various tasks simultaneously, whether it was in customer service, food preparation, or logistics.
✨Emphasise Teamwork
CitizenM believes in collaboration, so highlight your ability to work well with others. Share stories that illustrate your teamwork skills and how you contribute to a positive work environment, spreading good vibes among colleagues.
✨Research the Company Culture
Familiarise yourself with citizenM's unique approach to hospitality. Understand their values and mission, and be ready to discuss how you align with their vision of putting hospitality back into the industry. This will show your genuine interest in the role.
