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For Companies At a Glance
- Tasks: Be a multitasking superstar: customer service, barista, concierge, and more!
- Company: Join citizenM hotels, where fun meets exceptional service.
- Benefits: Living wage, flexible schedules, performance rewards, and career progression.
- Why this job: Make a real impact while having fun and being yourself.
- Qualifications: Friendly attitude, smart thinking, and a passion for helping others.
- Other info: Join a team of proud ambassadors shaking up the hotel industry.
Join to apply for the hotel day ambassador role at citizenM hotels. We won’t put you in a box as a ‘receptionist’ or ‘food and beverage’ person. With us, you’ll become a champion multitasker – customer service, receptionist, concierge, barista, mixologist, logistics and more. You will be a citizenM ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you’re having a great experience, so will our guests.
Your Typical CitizenM Shift Could Include:
- Making sure everyone gets a warm welcome as soon as they walk in;
- Helping guests at the self check-in kiosks (we have no reception desk);
- Preparing and serving hot and cold breakfast and meals;
- Brewing delicious coffee or mixing a signature cocktail;
- Being a secret concierge to the city, answering guests’ questions about the best places to visit, eat, shop or party;
- Maintaining the living room and the canteen clean, and arranging food displays for the following shift;
- Helping our guests with any requests or demands regarding our facilities;
- Handling reservations in our property management system (PMS);
- Preparing societyM meeting rooms where applicable.
To be successful at citizenM, you’ll need to have:
- A genuine touch: Treat all people as you would treat your best friends;
- A passionate attitude: Be collaborative and believe we are stronger working together. You are optimistic and spread good vibes.
- A smart thinker: You like to find simpler, better and bolder ways to do things. You are curious and believe no detail is too small.
- Real caring: You show empathy for people and the planet. You are open to other points of view and experiences that bring out the best in you. You create positive change.
- Fluent in English. Other language abilities are welcome too!
Please note that we are only able to consider applicants with the right to work in the UK. You’ll be joining a team of ambassadors who are proud to put on their citizenM outfit every day and go out to wow our guests. You’ll help us shake up the traditional hotel industry by providing the thing our guests love most about us: exceptional service.
What We Offer You:
- Living Wage Employer (£2127.83/Month)
- Flexible schedules
- Performance rewards
- Access to citizenM learning and development programs
- Career progression
- Full immersion (training) program for new starters
- Meal
hotel day ambassador employer: citizenM hotels
Contact Detail:
citizenM hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land hotel day ambassador
✨Tip Number 1
Get to know citizenM's vibe! Before your interview, check out their social media and website. This will help you understand their culture and values, so you can show how you fit right in.
✨Tip Number 2
Practice your multitasking skills! Since the hotel day ambassador role is all about juggling different tasks, think of examples from your past experiences where you've successfully managed multiple responsibilities at once.
✨Tip Number 3
Be yourself during the interview! citizenM loves authenticity, so don’t be afraid to let your personality shine through. Show them your passion for customer service and how you can bring good vibes to the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the company there, making it easier for you to prepare.
We think you need these skills to ace hotel day ambassador
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us how you can bring your unique flair to the hotel day ambassador role.
Tailor Your Application: Make sure to customise your application for the hotel day ambassador position. Highlight your multitasking skills and any relevant experience that shows you can juggle customer service, barista duties, and more – we love a good multitasker!
Show Your Passion: We’re all about good vibes here at citizenM, so make sure your enthusiasm comes through in your writing. Share why you’re excited about this role and how you can contribute to making our guests’ experiences unforgettable.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you one step closer to joining our amazing team of ambassadors.
How to prepare for a job interview at citizenM hotels
✨Know the Company Culture
Before your interview, take some time to understand citizenM's unique approach to hospitality. They value fun and authenticity, so think about how you can showcase your personality and enthusiasm during the conversation.
✨Showcase Your Multitasking Skills
As a hotel day ambassador, you'll be juggling various roles. Prepare examples from your past experiences where you've successfully managed multiple tasks at once. This will demonstrate your ability to thrive in a dynamic environment.
✨Emphasise Customer Service
CitizenM is all about exceptional service. Be ready to discuss how you treat guests like friends and share specific instances where you've gone above and beyond to ensure customer satisfaction. This will highlight your genuine touch and caring nature.
✨Ask Thoughtful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics or how they encourage collaboration among staff. This shows your interest in being part of their community and your desire to contribute positively.