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hotel day ambassador

hotel day ambassador

Glasgow Full-Time No home office possible
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At a Glance

  • Tasks: Become a multitasking ambassador, handling customer service, food prep, and guest inquiries.
  • Company: Join citizenM, a fun and innovative hotel chain redefining hospitality.
  • Benefits: Enjoy flexible schedules, performance rewards, and generous discounts on stays and meals.
  • Why this job: Experience a vibrant work culture where your personality shines and guests leave smiling.
  • Qualifications: Bring a positive attitude, empathy, and a willingness to learn; fluency in English is essential.
  • Other info: Work in a diverse team with global opportunities and a focus on personal growth.

Join to apply for the hotel day ambassador role at citizenM hotels

Join to apply for the hotel day ambassador role at citizenM hotels

Description

We won’t put you in a box as a ‘receptionist’ or ‘food and beverage’ person. With us, you’ll become a champion multitasker – customer service, receptionist, concierge, barista, mixologist, logistics and more. You will be a citizenM ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you’re having a great experience, so will our guests.

Application Deadline: 8 September 2025

Department: Hotels

Employment Type: Permanent

Location: UK, Glasgow

Reporting To: hotel manager

Compensation: ÂŁ2,128 / month

Description

We won’t put you in a box as a ‘receptionist’ or ‘food and beverage’ person. With us, you’ll become a champion multitasker – customer service, receptionist, concierge, barista, mixologist, logistics and more. You will be a citizenM ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you’re having a great experience, so will our guests.

We’re proud to put hospitality back in the hospitality industry, and that’s because of our ambassadors. We don’t hire them for their skills; we hire them for their attitude. We seek people who feel great about making others smile and we see the results in our happy guests.

Your Typical CitizenM Shift Could Include

  • Making sure everyone gets a warm welcome as soon as they walk in;
  • Helping guests at the self check-in kiosks (we have no reception desk);
  • Preparing and serving hot and cold breakfast and meals;
  • Brewing delicious coffee or mixing a signature cocktail;
  • Being a secret concierge to the city, answering guests’ questions about the best places to visit, eat, shop or party;
  • Maintaining the living room and the canteen clean, and arranging food displays for the following shift;
  • Helping our guests with any requests or demands regarding our facilities (you may even get some new tech skills);
  • Handling reservations in our property management system (PMS);
  • Preparing societyM meeting rooms where applicable.

Do you have what we’re looking for?

To be successful at citizenM, you’ll need to have:

  • A genuine touch: Treat all people as you would treat your best friends;
  • A passionate attitude: Be collaborative and believe we are stronger working together. You are optimistic and spread good vibes.

And You’ll Need To Be

  • A smart thinker: You like to find simpler, better and bolder ways to do things. You are curious and believe no detail is too small.
  • Real caring: You show empathy for people and the planet. You are open to other points of view and experiences that bring out the best in me. You create positive change.
  • Fluent in English. Other language abilities are welcome too!

What\’s in it for you?

Please note that we are only able to consider applicants with the right to work in the UK.

You’ll be joining a team of ambassadors who are proud to put on their citizenM outfit every day and go out to wow our guests. You’ll help us shake up the traditional hotel industry by providing the thing our guests love most about us: exceptional service.

What We Offer You

  • Living Wage Employer (ÂŁ2127.83/ Month)
  • Flexible schedules
  • Performance rewards
  • Access to citizenM learning and development programs
  • Career progression
  • Full immersion (training) program for new starters
  • Generous citizenM experience nights for you (and discounted rate for friends and family)
  • Meal & coffee on us during your shift break
  • Pension and cycle to work scheme
  • citizenM uniform and comfy shoes by On Running
  • Wellbeing program (EAP)
  • Restaurant and bar discounts via CODE for all ambassadors
  • Global opportunities – chance to work in other citizenMs around the world
  • Referral program – ÂŁ1000 bonus if your friend joins us too

typical shifts are: our hotel operates 24/7 with a rotating flexible schedule. The typical day ambassador shifts are: 7:00 am to 3:00 pm and 3:00 pm to 11:00 pm. We keep things dynamic and take into account your preferences, so you enjoy your other life plans.

citizenM loves diversity. We are an equal opportunity employer and welcome applications from anyone.

Seniority level

  • Seniority level

    Entry level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Other

  • Industries

    Hospitality

Referrals increase your chances of interviewing at citizenM hotels by 2x

Sign in to set job alerts for “Ambassador” roles.

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hotel day ambassador employer: citizenM hotels

At citizenM hotels, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is encouraged to express their individuality and creativity. As a hotel day ambassador in Glasgow, you'll enjoy flexible schedules, comprehensive training, and opportunities for career progression, all while being part of a dynamic team that values exceptional service and employee well-being. With generous perks like discounted stays, meal provisions during shifts, and a commitment to diversity, citizenM is an excellent employer for those seeking a rewarding and meaningful career in hospitality.
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Contact Detail:

citizenM hotels Recruiting Team

View citizenM hotels Profile

StudySmarter Expert Advice 🤫

We think this is how you could land hotel day ambassador

✨Tip Number 1

Show your personality! As a hotel day ambassador, being yourself is key. When you meet potential employers or during interviews, let your genuine enthusiasm for hospitality shine through. This role is all about making connections, so be friendly and approachable.

✨Tip Number 2

Familiarise yourself with citizenM's unique approach to hospitality. Research their values and the way they operate, especially their focus on multitasking and exceptional service. Being able to discuss how you align with their philosophy will set you apart from other candidates.

✨Tip Number 3

Practice your multitasking skills! Since the role involves various responsibilities, think of ways to demonstrate your ability to juggle tasks effectively. You could even create scenarios where you showcase your problem-solving skills in a busy environment.

✨Tip Number 4

Network within the hospitality industry. Attend local events or join online forums related to hospitality. Engaging with others in the field can provide insights and potentially lead to referrals, increasing your chances of landing the job at citizenM.

We think you need these skills to ace hotel day ambassador

Customer Service Skills
Multitasking Abilities
Communication Skills
Barista Skills
Mixology Skills
Logistics Management
Problem-Solving Skills
Empathy and Emotional Intelligence
Attention to Detail
Adaptability
Fluency in English
Basic Technical Skills
Team Collaboration
Positive Attitude

Some tips for your application 🫡

Show Your Personality: Since citizenM values individuality, make sure your application reflects your unique personality. Use a friendly and conversational tone in your cover letter to demonstrate how you can be yourself while providing exceptional service.

Highlight Multitasking Skills: The hotel day ambassador role requires juggling various tasks. In your CV, emphasise any previous experience where you've successfully managed multiple responsibilities, such as customer service, food preparation, or logistics.

Express Your Passion for Hospitality: CitizenM is looking for candidates with a genuine passion for making others smile. In your application, share specific examples of how you've gone above and beyond to create positive experiences for customers or guests in the past.

Tailor Your Application: Make sure to tailor your CV and cover letter specifically for the hotel day ambassador position. Mention key phrases from the job description, such as 'champion multitasker' and 'real caring', to show that you understand what they are looking for.

How to prepare for a job interview at citizenM hotels

✨Show Your Multitasking Skills

As a hotel day ambassador, you'll be juggling various roles. During the interview, highlight any past experiences where you successfully managed multiple tasks at once. This will demonstrate your ability to thrive in a dynamic environment.

✨Emphasise Your People Skills

CitizenM values genuine interactions. Be prepared to share examples of how you've made others feel welcome and valued. Show that you can treat guests like friends, as this is key to creating a positive atmosphere.

✨Demonstrate Your Passion for Hospitality

Express your enthusiasm for the hospitality industry. Talk about what excites you about working in a hotel and how you can contribute to making guests' experiences memorable. A passionate attitude can set you apart from other candidates.

✨Be Ready to Discuss Problem-Solving

The role requires smart thinking and adaptability. Prepare to discuss situations where you've encountered challenges and how you resolved them. This will showcase your ability to think on your feet and find creative solutions.

hotel day ambassador
citizenM hotels

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