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For Companies At a Glance
- Tasks: Welcome guests, serve meals, and manage night operations with a friendly vibe.
- Company: Join citizenM hotels, known for their innovative hospitality and vibrant culture.
- Benefits: Enjoy competitive pay, flexible shifts, free meals, and travel opportunities.
- Why this job: Perfect for night owls who love connecting with people and exploring local attractions.
- Qualifications: Must be friendly, detail-oriented, and fluent in English; other languages are a bonus.
- Other info: Entry-level position with opportunities for career growth and a fun work environment.
What others do by day, you do best by night (including perfect cappuccinos at 3.00AM). You want to greet the whole world, one person at a time - even when they’re sleepy.
Responsibilities:
- Providing a warm welcome to guests upon arrival;
- Assisting guests at self check-in kiosks;
- Preparing and serving breakfast and meals;
- Performing kitchen duties including dishwashing, cleaning, food handling, and cooking;
- Brewing coffee or mixing cocktails;
- Acting as a secret city concierge, advising guests on local attractions;
- Maintaining the living room and food displays;
- Addressing guest requests and facility needs;
- Handling reservations and conducting the night audit in our PMS system;
- Managing operations during night shifts;
- Ensuring guest safety and handling emergencies.
Qualifications:
- Genuine friendliness and treating everyone like a friend;
- Positive attitude, collaboration, and optimistic outlook;
- Curiosity and attention to detail;
- Empathy for people and the environment;
- Fluency in English; additional languages are a plus.
Shift Details:
Night shift: 11:00 pm - 7:30 am, including weekends. Flexible rotating schedule.
Benefits:
- Competitive pay: $32.59/hour;
- Bonus potential up to 10% monthly;
- Low-cost medical, dental, vision benefits;
- Life insurance, 401K;
- Travel opportunities to other citizenM hotels;
- Starting with 18 days of paid time off;
- Employee apparel and comfy shoes;
- Free meals and beverages during shifts;
- Employee Assistance Program;
- Referral bonus program;
- Opportunities for career growth within citizenM.
Additional Info:
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Other
- Industry: Hospitality
This job is active and accepting applications.
hospitality night ambassador employer: citizenM hotels
Contact Detail:
citizenM hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land hospitality night ambassador
✨Tip Number 1
Familiarise yourself with citizenM's unique hospitality approach. They pride themselves on providing a warm and friendly atmosphere, so understanding their brand values will help you connect better during the interview.
✨Tip Number 2
Prepare to showcase your customer service skills, especially in a night-time setting. Think of examples from past experiences where you've gone above and beyond for guests, as this role requires a genuine friendliness and empathy.
✨Tip Number 3
Brush up on your knowledge of local attractions and amenities in Boston. As a night ambassador, you'll be acting as a concierge, so being able to recommend places to eat or visit will impress your interviewers.
✨Tip Number 4
Since the role involves working night shifts, be ready to discuss your flexibility and how you manage working unconventional hours. Highlight any previous experience you have with night shifts or similar schedules.
We think you need these skills to ace hospitality night ambassador
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and qualifications required for the hospitality night ambassador position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your genuine friendliness and positive attitude. Share specific examples of how you've provided excellent customer service in the past, especially in night shifts or hospitality settings.
Highlight Relevant Experience: In your CV, emphasise any previous roles in hospitality or customer service. Mention your experience with food handling, coffee brewing, or any other relevant skills that would make you a great fit for this role.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial for the hospitality industry.
How to prepare for a job interview at citizenM hotels
✨Show Your Warmth
As a hospitality night ambassador, your ability to create a welcoming atmosphere is crucial. During the interview, demonstrate your genuine friendliness and how you treat everyone like a friend. Share examples of how you've made guests feel special in previous roles.
✨Highlight Your Night Owl Skills
Since this role involves working night shifts, it's important to convey your comfort with late hours. Discuss any past experiences you've had working during the night and how you managed your energy levels while providing excellent service.
✨Emphasise Attention to Detail
The job requires a keen eye for detail, especially when it comes to food handling and guest requests. Prepare to discuss specific instances where your attention to detail made a difference in guest satisfaction or operational efficiency.
✨Be Ready to Talk Local Knowledge
As a secret city concierge, you'll need to advise guests on local attractions. Research Boston's hotspots and be prepared to share your knowledge during the interview. This will show your enthusiasm for the role and your commitment to enhancing the guest experience.
