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For Companies At a Glance
- Tasks: Build strong relationships with clients and drive revenue growth.
- Company: Join citizenM, a disruptive brand in the hotel industry, based in London.
- Benefits: Enjoy flexible public holidays, commuting cost coverage, and fun team events.
- Why this job: Be part of a dynamic team, develop professionally, and make an impact in a traditional industry.
- Qualifications: Experience in account management or sales, strong communication skills, and a proactive mindset required.
- Other info: Hybrid working available; must be eligible to work in the UK.
The predicted salary is between 28800 - 42000 £ per year.
The account manager is responsible for strengthening partnerships and building corporate relationships with existing clients. Your mission will be to drive revenue by building deep long-term relationships with your clients, functioning as their trusted advisor, and partnering with them to maximize account growth. You'll also own renewing your accounts and cross-selling adjacent products from across our portfolio. The role is driven by a confident person that has a broad understanding of the hotel industry and corporate sales environment in order to drive more business (transient, groups and meeting business etc) to the citizenM hotels globally. The sales manager works locally from London and is part of the commercial team. We are looking for an experienced account manager to get the maximum out of our current and possibly new relationships.
Key Responsibilities:
- Manage SME and key accounts from the UK source markets through strong relationship-building, product knowledge, planning, and execution.
- Build long-lasting relationships with managed accounts and grow business opportunities in the overall UK market.
- Develop and execute against opportunities for account expansion including new stakeholders, geographies and/or products, in collaboration with the global sales team members.
- Reporting and data analysis of accounts.
- Be a commercial ambassador for the citizenM brand during industry networking events, sales trips and on-site client entertainment.
- Own client renewals, and upsells/cross-sells of adjacent products.
Qualifications / Skills:
- Experience in account management, sales or related customer-facing position.
- Skills to nurture B2B contacts and demonstrate account penetration.
- Ability and understanding of the RFP process - from solicitation to loading.
- Strong communication and presentation skills.
- Proactive, self-motivated, team player and respectful.
- Data-driven mindset with attention to detail.
- Ability to be a problem solver, and effectively prioritize work and initiatives in a fast-paced, rapidly changing environment.
- Assertive: be outgoing and confident.
- Fluent in English and another language is a plus.
What's in it for you?
- CitizenM experience nights for you (and friends and family).
- Personal and professional development opportunities and programmes.
- Latest tech devices and all the tools you need to be successful in your role.
- Commuting travel costs covered (by car or public transport).
- Flexible public holidays.
- Employee assistance program.
- Varied team days and social events (from food trucks and quizzes at the office to parties on boats).
Location: London. Hybrid working is possible (two or three times per week in the office). No fully remote.
account manager UK employer: citizenM hotels
Contact Detail:
citizenM hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land account manager UK
✨Tip Number 1
Familiarise yourself with the hotel industry and corporate sales environment. Understanding the nuances of this sector will help you engage more effectively with potential clients and demonstrate your expertise during networking events.
✨Tip Number 2
Network actively within the industry. Attend relevant events, conferences, and seminars to meet key stakeholders and build relationships that could lead to new business opportunities for citizenM.
✨Tip Number 3
Develop a strong understanding of citizenM's products and services. Being well-versed in what we offer will enable you to confidently cross-sell and upsell to existing clients, showcasing how our solutions can meet their needs.
✨Tip Number 4
Prepare to discuss data-driven strategies. Since the role requires reporting and analysis, being able to articulate how you can leverage data to drive account growth will set you apart from other candidates.
We think you need these skills to ace account manager UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and sales, particularly within the hotel industry. Use specific examples that demonstrate your ability to build long-term relationships and drive revenue.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Emphasise your proactive approach, communication skills, and any experience you have with B2B contacts or the RFP process.
Showcase Your Data Skills: Since the role requires a data-driven mindset, include examples in your application that demonstrate your ability to analyse data and use it to inform decision-making and strategy.
Highlight Networking Experience: Mention any previous experience you have in networking events or client entertainment. This will show your potential employer that you can effectively represent the citizenM brand and build relationships in a commercial setting.
How to prepare for a job interview at citizenM hotels
✨Know Your Clients
Before the interview, research the existing clients of the company and understand their needs. Being able to discuss how you can strengthen these partnerships will show your commitment and insight into the role.
✨Demonstrate Industry Knowledge
Familiarise yourself with the hotel industry and corporate sales environment. Be prepared to discuss trends, challenges, and opportunities within the sector, as this will highlight your expertise and readiness for the position.
✨Showcase Relationship-Building Skills
Prepare examples from your past experiences where you've successfully built long-term relationships with clients. This will illustrate your ability to function as a trusted advisor and your proactive approach to account management.
✨Be Data-Driven
Highlight your experience with data analysis and reporting. Discuss how you've used data to drive decisions and improve account performance, as this aligns with the company's focus on a data-driven mindset.
