At a Glance
- Tasks: Manage tenancies and tackle estate issues while supporting your community.
- Company: Join Citizen, a leading social housing provider with over 50 years of experience.
- Benefits: Enjoy 26 days annual leave, flexible hours, and a generous pension scheme.
- Other info: Dynamic work environment with opportunities for innovation and personal development.
- Why this job: Make a real difference in people's lives while growing your career in a supportive team.
- Qualifications: Strong IT skills and the ability to build professional relationships are essential.
The predicted salary is between 29000 - 43000 £ per year.
We are brave, we are ambitious, we are honest, and we are Citizen! With over fifty years of experience, we have grown to become one of the UK's leading social housing providers. Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns.
As Neighbourhood Officer, you will be responsible for the tenancy management of a patch within a geographical area. The team is very friendly and welcoming and works well together. The team support each other with workloads and arrange joint visits on request. The team are very supportive with new members of staff and will often arrange on the job training, shadowing of colleagues and patch visits.
Responsibilities:- Overseeing tenancy management and estate issues.
- Dealing with Anti-Social behaviour from minor reports to serious cases and actively be involved in multi-agency work to resolve issues.
- Dealing with sensitive safeguarding matters.
- Carrying out regular block and estate inspections.
- Involvement in the management of new build properties for all tenancy management issues.
- Conducting tenancy reviews for all properties within the allocated patch.
- Reviewing service charges and depreciation.
- Ability to carry out interviews to discuss sensitive customer issues.
- Excellent I.T Skills.
- Ability to develop successful professional relationships with partners to achieve positive outcomes.
- Willingness and ability to work flexibly and to attend meetings and other events outside normal business hours to meet the needs of the service.
- Ability to adapt positively to change, be resilient to challenges, obstacles, and handling conflict.
- Highly self-motivated, able to act with integrity and show drive and enthusiasm.
- Current driving licence and access to a car.
- Experience working with a Social Housing Provider or similar customer facing role.
- Ability to be innovative and look for ways to improve customer experience.
- Innovative Environment: Be part of a forward-thinking organization that values creativity and innovation.
- Professional Growth: Opportunities for continuous learning and career advancement.
- Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other.
- Annual Leave: Annual leave starts at 26 days per year plus bank holidays.
- Annual leave purchase scheme – option to buy up to an additional 5 days per year.
- Enhanced family leave (maternity, paternity and adoption).
- Organisational sick pay.
- Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match.
- Competitive Salary: We offer a competitive compensation package.
- Health and Wellness: Comprehensive health insurance and wellness programs.
- Work-Life Balance: Flexible working hours and generous leave policies.
- Employee Development: Access to training programs and career development resources.
We will be an employer of choice and invest in our people. To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. Our team is passionate about making a positive impact and driving innovation in Housing. We will work together as one team and embrace our Citizen values.
This post is subject to a Basic DBS check (Disclosure and Barring Service). Closing date: 16th March 2026. Interview date: W/C 23rd March 2026. We welcome applications from all backgrounds and can make reasonable adjustments to support you through the process. Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.
Proud Corporate Member of WISH - The Network for Women Working in Social Housing. Citizen Housing is a Disability Confident Employer. Official Accredited Living Wage Employer.
Neighbourhood Officer in Worcester employer: Citizen
Citizen in Birmingham is an excellent employer, offering a dynamic work environment where innovation meets community impact. With a strong focus on professional development and a supportive team culture, employees are empowered to lead meaningful projects that enhance service delivery. The hybrid working model provides flexibility, making it an attractive workplace for those looking to balance their career with personal commitments.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Officer in Worcester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Citizen through LinkedIn or social media. Ask them about their experiences and any tips they might have for the interview process.
✨Tip Number 2
Prepare for those tricky questions! Think about scenarios where you've dealt with conflict or sensitive issues, especially in customer-facing roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 3
Show off your IT skills! Since excellent IT skills are a must for the Neighbourhood Officer role, be ready to discuss your experience with relevant software or tools during the interview. Maybe even bring examples of how you've used tech to improve customer service.
✨Tip Number 4
Don’t forget to express your passion for social housing! Share why you’re excited about working with Citizen and how you can contribute to their mission. This will show that you’re not just looking for any job, but that you genuinely care about making a difference.
We think you need these skills to ace Neighbourhood Officer in Worcester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the Neighbourhood Officer role shine through. We want to see how passionate you are about making a positive impact in the community and how you align with our values at Citizen.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience, especially in tenancy management or customer-facing roles. We love seeing how your skills can contribute to our team and the communities we serve.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure to articulate your experiences and skills without unnecessary fluff. This helps us understand your fit for the role quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the details you need about the role and our fantastic benefits there.
How to prepare for a job interview at Citizen
✨Know Your Stuff
Familiarise yourself with Citizen's values and mission. Understand their approach to social housing and how they manage tenancy issues. This will help you demonstrate your alignment with their goals during the interview.
✨Showcase Your I.T Skills
Since excellent I.T skills are a must for this role, be prepared to discuss your experience with relevant software and tools. Bring examples of how you've used technology to improve processes or customer experiences in previous roles.
✨Prepare for Sensitive Conversations
As a Neighbourhood Officer, you'll need to handle sensitive customer issues. Think of scenarios where you've successfully navigated difficult conversations or resolved conflicts, and be ready to share these examples.
✨Demonstrate Flexibility and Resilience
The job requires adaptability and a positive attitude towards change. Be ready to discuss times when you've had to adjust to new situations or overcome challenges, showcasing your resilience and commitment to the role.
