At a Glance
- Tasks: Support retirement living customers to enhance their wellbeing and sustain tenancies.
- Company: Citizen, a leading housing management organisation with over 50 years of experience.
- Benefits: 26 days annual leave, flexible hours, health insurance, and a generous pension scheme.
- Other info: Join a passionate team dedicated to innovation and employee wellbeing.
- Why this job: Make a real difference in the lives of older adults while growing your career.
- Qualifications: Relevant qualifications in health and social care or similar experience required.
The predicted salary is between 36000 - 60000 £ per year.
Are you a driven professional seeking to make an impact in housing management and the delivery of Retirement Living Schemes? With over fifty years of experience, Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns.
Key Responsibilities:
- Reporting to the Retirement Living Team Leader, you will be directly responsible for the delivery of an enhanced housing management and support service in Retirement Living schemes, that proactively seeks to sustain the tenancies and wellbeing of retirement living customers, including:
- Being able to live safely within their home and the wider scheme
- Identifying and arranging appropriate interventions to support customers to live safely, enhance their wellbeing and successfully sustain their tenancies
- Ensuring that communal and private living spaces are safe, secure and well maintained
- Supporting the development of communal scheme activities and customer engagement to build peer connection, resilience and the customer voice within the Retirement Living service
Qualifications and experience:
- Relevant professional/vocational qualification e.g. CIH, NVQ 2/3 Health and Social Care or equivalent professional experience in a similar or related role
- Valid UK Driving Licence with access to a vehicle
- Experience of working with vulnerable customers, some of whom may be demanding or under stress and exhibit challenging behaviours
- Familiarity with safeguarding risks and procedures, particularly for older adults; able to recognise and take responsibility for reporting risks and finding appropriate mitigations and solutions to support customers
- Understanding of housing and welfare benefits affecting older people
- Understanding of health, housing and support risks of older people including physical and cognitive decline, offending behaviours, substance abuse and addictions and how to support these
- Knowledge of legal and regulatory frameworks relevant to social housing
What We Offer:
- Innovative Environment: Be part of a forward-thinking organization that values creativity and innovation.
- Professional Growth: Opportunities for continuous learning and career advancement.
- Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other.
- Annual Leave: Annual leave starts at 26 days per year plus bank holidays; annual leave purchase scheme – option to buy up to an additional 5 days per year.
- Enhanced family leave (maternity, paternity and adoption)
- Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match
- Competitive Salary: We offer a competitive compensation package.
- Health and Wellness: Comprehensive health insurance and wellness programs.
- Work-Life Balance: Flexible working hours and generous leave policies.
- Able to claim mileage for 45p per mile as a mobile worker.
Company Culture:
We will be an employer of choice and invest in our people. To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. Our team is passionate about making a positive impact and driving innovation in Housing Management. We will work together as one team and embrace our Citizen values.
This post is subject to an Enhanced DBS check (Disclosure and Barring Service). Interview date: W/C 23rd February. We welcome applications from all backgrounds and can make reasonable adjustments to support you through the process. Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.
Retirement Living Officer in Coventry employer: Citizen
Citizen in Birmingham is an excellent employer, offering a dynamic work environment where innovation meets community impact. With a strong focus on professional development and a supportive team culture, employees are empowered to lead meaningful projects that enhance service delivery. The hybrid working model provides flexibility, making it an attractive workplace for those looking to balance their career with personal commitments.
StudySmarter Expert Advice🤫
We think this is how you could land Retirement Living Officer in Coventry
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Citizen.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Citizen!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Citizen, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Citizen or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Retirement Living Officer in Coventry
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Citizen:Before hitting send, make sure to tailor your application specifically to Citizen! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Citizen
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
