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For Companies At a Glance
- Tasks: Manage tenancies, resolve estate issues, and ensure community safety.
- Company: Join Citizen, a leading social housing provider with over 50 years of experience.
- Benefits: Enjoy 26 days annual leave, health insurance, and a generous pension scheme.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: Strong communication skills and a clean driving licence required.
- Other info: Flexible working hours and a supportive team culture await you.
The predicted salary is between 30000 - 42000 £ per year.
Exciting Career Opportunity at Citizen! Are you a driven professional seeking to make an impact in housing? With over fifty years of experience, we have grown to become one of the UK's leading social housing providers. Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns.
Key Responsibilities
- Oversee tenancy management and estate issues.
- Deal with anti‑social behaviour from minor reports to serious cases, and actively be involved in multi‑agency work to resolve issues.
- Deal with sensitive safeguarding matters.
- Carry out regular block and estate inspections.
- Involve in the management of new build properties for all tenancy‑management issues.
- Conduct tenancy reviews for all properties within the allocated patch.
Qualifications And Experience
- Ability to carry out interviews to discuss sensitive customer issues.
- Excellent IT skills.
- Ability to develop successful professional relationships with partners to achieve positive outcomes.
- Willingness and ability to work flexibly and attend meetings and other events outside normal business hours to meet the needs of the service.
- Ability to adapt positively to change, be resilient to challenges, obstacles, and handle conflict.
- Highly self‑motivated, able to act with integrity and show drive and enthusiasm.
- Current clean driving licence and access to a car.
Manager's Quote
At Citizen, our Neighbourhood teams pride themselves on delivering excellent customer service operating a patch‑based face‑to‑face approach. This offers any successful candidate the opportunity to work in a supportive and inclusive team to change people's lives, to make a difference on the estates we work in and to offer the development of a range of skills which will provide a wealth of experience to the successful candidate. We work closely and successfully with partnering agencies to bring about clean, safe and secure estates and to deliver a high standard of tenancy management through a person‑centred service. This is a great opportunity for anyone applying for this role.
What We Offer
- Innovative Environment: Be part of a forward‑thinking organisation that values creativity and innovation.
- Professional Growth: Opportunities for continuous learning and career advancement.
- Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other.
Benefits
- Annual Leave: Annual leave starts at 26 days per year plus bank holidays. Annual leave purchase scheme – option to buy up to an additional 5 days per year.
- Enhanced family leave (maternity, paternity and adoption).
- Organisational sick pay.
- Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match.
- Competitive Salary: We offer a competitive compensation package.
- Health and Wellness: Comprehensive health insurance and wellness programmes.
- Work‑Life Balance: Flexible working hours and generous leave policies.
- Employee Development: Access to training programs and career development resources.
Company Culture
We will be an employer of choice and invest in our people. To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. Our team is passionate about making a positive impact and driving innovation in housing. We will work together as one team and embrace our Citizen values.
This post is subject to a Basic DBS check (Disclosure and Barring Service). Closing date: 20th February 2026 Interview date: 25th February 2026 (to be confirmed based on availability) We welcome applications from all backgrounds and can make reasonable adjustments to support you through the process. Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.
Proud Corporate Member of WISH – The Network for Women Working in Social Housing Citizen Housing is a Disability Confident Employer Official Accredited Living Wage Employer.
Neighbourhood Officer in Coventry employer: Citizen
Contact Detail:
Citizen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Officer in Coventry
✨Tip Number 1
Get to know the company! Research Citizen and understand their values, mission, and the communities they serve. This will help you tailor your conversations during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about scenarios where you've dealt with conflict or worked collaboratively. Use the STAR method (Situation, Task, Action, Result) to structure your answers and impress the interviewers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Neighbourhood Officer in Coventry
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Neighbourhood Officer role. Highlight your relevant experience in tenancy management and any work you've done with diverse communities, as this will show us you're a great fit for Citizen.
Showcase Your Skills: We want to see your excellent IT skills and ability to handle sensitive customer issues. Use specific examples from your past experiences to demonstrate how you've successfully managed similar situations.
Be Authentic: Let your personality shine through in your application! We value integrity and enthusiasm, so don’t be afraid to share what drives you and why you’re passionate about making a difference in housing.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Citizen
✨Know Your Patch
Before the interview, take some time to research the areas you’ll be managing. Understand the demographics, common issues, and community resources available. This will show your potential employer that you're proactive and genuinely interested in making a positive impact.
✨Showcase Your People Skills
As a Neighbourhood Officer, you'll be dealing with sensitive issues and building relationships. Prepare examples of how you've successfully managed conflicts or built rapport with diverse groups. This will demonstrate your ability to handle the interpersonal aspects of the role effectively.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling anti-social behaviour or safeguarding matters. Think through your responses ahead of time, using the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Highlight Your Flexibility
The job requires flexibility in working hours and adapting to changing situations. Be prepared to discuss times when you've successfully adjusted your plans or worked outside of normal hours to meet the needs of a project or team. This will show your commitment to the role and its demands.
