Internal Communications Business Partner in Coleshill

Salary: £56,385

Position: Permanent, Full Time, 37hrs per week

Location: Birmingham/Hybrid – minimum two days a week

We are brave, we are ambitious, we are honest, and we are Citizen! Do you thrive off creating and leading communication that genuinely inspires colleagues? Do you enjoy working with people at all levels to build connection and drive engagement? At Citizen, we recognise how fundamental internal communication is to our success. We’re looking for a brilliant Internal Communication Business Partner who will help colleagues feel connected to Citizen’s purpose, vision and values, and inspired about where we’re heading.

Working alongside a skilled team of internal communications professionals, you’ll lead our channel strategy to deliver positive change and enhance the colleague experience. Highly organised and proactive, you’ll also lead on colleague events that resonate with people at all levels of the organisation. You’ll bring strong internal communications experience and excellent stakeholder relationship skills, using these to coach leaders and build greater connectivity across Citizen. You’ll be confident working closely with Executive leadership teams and will take the lead on how we communicate with line managers, equipping and supporting them to engage their teams effectively.

If you’re a specialist internal communications professional with outstanding relationship building skills and high emotional intelligence, we’d love to hear from you. This is a rare opportunity to shape internal communication at Citizen and to lead communications that truly reach colleagues across geographically dispersed locations.

• Strategic Advisor: You’ll develop and deliver a consistent narrative that aligns with Citizen’s overall strategy, purpose, values, and behaviours.
• Channel Maestro: You’ll lead our internal communication channels, using both research methods (think surveys and data) to make sure they meet the needs of our awesome colleagues.
• Trusted Coach: You’ll help leadership teams deliver impactful employee communication, building trust by being open and honest.
• Relationship Builder: You’ll build outstanding relationships with our leaders, becoming their go-to advisor for internal comms.
• Values Ambassador: You’ll work proactively with colleagues across Citizen, guiding communication activities that reflect who we are.

Required Qualifications and Experience:

• Exceptional communication skills with an ability to translate complex business materials into compelling content for a range of internal communications channels.
• Experience of developing and delivering communication strategies.
• Experience of working on change programmes.
• Experience of managing and leading multi‑channel communications.
• Excellent writing skills, storytelling, and people‑centred communications.
• Extensive knowledge and experience of the full range of comms channel mix.

Preferred Qualifications:

• IOIC, CIM, or CIPR qualifications.

Benefits:

• Annual leave: starts at 26 days per year plus bank holidays.
• Annual leave purchase scheme – option to buy up to an additional 5 days per year.
• Enhanced family leave (maternity, paternity and adoption).
• Organisational sick pay.
• Generous Pension Scheme – option to contribute 4%, 6% or up to 10% which Citizen will match.
• Comprehensive health insurance and wellness programs.
• Flexible working hours and generous leave policies.
• Access to training programs and career development resources.

We welcome applications from all backgrounds and can make reasonable adjustments to support you through the process. Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.