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- Tasks: Manage tenancies and tackle estate issues while ensuring community safety.
- Company: Join a forward-thinking organisation dedicated to improving local communities.
- Benefits: Enjoy 26 days of annual leave, competitive salary, and flexible working options.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives and enhance your community.
- Qualifications: Strong communication skills and a passion for community engagement.
The predicted salary is between 37595 - 37595 £ per year.
Role: Neighbourhood Officer
Salary: £37,595
Position: Permanent Full time Position, 37 hours per week
Location: Hereford & Worcester / Hybrid working
Responsibilities:
- Oversee tenancy management and estate issues.
- Deal with anti‑social behaviour, from minor reports to serious cases, and actively participate in multi‑agency work to resolve issues.
- Handle sensitive safeguarding matters.
- Carry out regular block and estate inspections.
- Participate in the management of new build properties for all tenancy management issues.
- Conduct tenancy reviews for all properties within the allocated patch.
- Review service charges and depreciation.
Qualifications and Skills:
- Ability to carry out interviews to discuss sensitive customer issues.
- Excellent IT skills.
- Ability to develop successful professional relationships with partners to achieve positive outcomes.
- Willingness and ability to work flexibly and attend meetings and other events outside normal business hours.
- Adapt positively to change, be resilient to challenges, obstacles and handle conflict.
- Highly self‑motivated, able to act with integrity and show drive and enthusiasm.
- Current driving licence and access to a car.
Preferred Experience:
- Experience working with a Social Housing Provider or similar customer‑facing role.
- Ability to be innovative and look for ways to improve customer experience.
Benefits:
Annual Leave: 26 days per year plus
Neighbourhood Officer in Cirencester employer: Citizen
Contact Detail:
Citizen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Officer in Cirencester
✨Tip Number 1
Network like a pro! Reach out to current or former Neighbourhood Officers on LinkedIn or at local events. They can give you the inside scoop on what it’s really like and might even refer you for the role.
✨Tip Number 2
Prepare for those tricky interview questions! Think about how you’d handle anti-social behaviour or sensitive safeguarding matters. We recommend practising your responses with a friend or in front of the mirror.
✨Tip Number 3
Show off your IT skills! Be ready to discuss how you’ve used technology in previous roles to improve customer experience. Bring examples to the table that highlight your innovative side.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Neighbourhood Officer in Cirencester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Neighbourhood Officer role. We want to see how you can tackle tenancy management and estate issues, so don’t hold back on showcasing relevant examples!
Showcase Your IT Skills: Since excellent IT skills are a must for this position, be sure to mention any relevant software or tools you’re familiar with. We love tech-savvy candidates who can navigate systems with ease, so let us know what you've got!
Demonstrate Your People Skills: As a Neighbourhood Officer, building relationships is key. Use your application to illustrate how you've successfully managed sensitive customer issues in the past. We’re looking for someone who can connect with people and resolve conflicts effectively.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at Citizen
✨Know Your Stuff
Make sure you understand the key responsibilities of a Neighbourhood Officer. Brush up on tenancy management, anti-social behaviour handling, and safeguarding matters. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your People Skills
This role is all about building relationships, so be ready to share examples of how you've successfully managed sensitive customer issues in the past. Think of specific instances where your communication skills made a difference, especially in challenging situations.
✨Be Ready for Flexibility
Since the job requires flexibility and attending meetings outside normal hours, prepare to discuss your availability and willingness to adapt. Highlight any previous experiences where you’ve had to adjust your schedule or approach to meet the needs of your role.
✨Demonstrate Your Drive
Employers love candidates who are self-motivated and enthusiastic. Share what drives you in your work and how you’ve shown integrity in past roles. This will help them see that you’re not just looking for a job, but a chance to make a real impact.