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- Tasks: Support retirement living customers and enhance their wellbeing in a vibrant housing community.
- Company: Join Citizen, a leading social housing provider with over 50 years of experience.
- Benefits: Enjoy competitive salary, generous leave, health insurance, and a supportive work culture.
- Why this job: Make a real difference in people's lives while growing your career in housing management.
- Qualifications: Relevant qualifications in health and social care, plus experience with vulnerable customers.
- Other info: Dynamic team environment focused on innovation and employee wellbeing.
The predicted salary is between 36000 - 60000 £ per year.
Are you a driven professional seeking to make an impact in housing management and the delivery of Retirement Living Schemes? With over fifty years of experience, we have grown to become one of the UK’s leading social housing providers. Citizen owns and manages 30,000 homes for diverse communities across the West Midlands.
Position: Retirement Living Officer
Salary: £36,149
Location: Coventry, CV1 5PG
Basis: Permanent, Monday - Friday, 37 Hours Per Week
Key Responsibilities
- Reporting to the Retirement Living Team Leader, you will be directly responsible for the delivery of an enhanced housing management and support service in Retirement Living schemes, that proactively seeks to sustain the tenancies and wellbeing of retirement living customers.
- Being able to live safely within their home and the wider scheme.
- Identifying and arranging appropriate interventions to support customers to live safely, enhance their wellbeing and successfully sustain their tenancies.
- Ensuring that communal and private living spaces are safe, secure and well maintained.
- Supporting the development of communal scheme activities and customer engagement to build peer connection, resilience and the customer voice within the Retirement Living service.
Qualifications and Experience
- Relevant professional/vocational qualification e.g. CIH, NVQ 2/3 Health and Social Care or equivalent professional experience in a similar or related role.
- Valid UK Driving Licence with access to a vehicle.
- Experience of working with vulnerable customers, some of whom may be demanding or under stress and exhibit challenging behaviours.
- Customer engagement experience.
- Familiarity with safeguarding risks and procedures, particularly for older adults; able to recognise and take responsibility for reporting risks and finding appropriate mitigations and solutions to support customers.
- Understanding of housing and welfare benefits affecting older people.
- Understanding of health, housing and support risks of older people including physical and cognitive decline, offending behaviours, substance abuse and addictions and how to support these.
- Knowledge of legal and regulatory frameworks relevant to social housing.
What We Offer
- Innovative Environment: Be part of a forward-thinking organization that values creativity and innovation.
- Professional Growth: Opportunities for continuous learning and career advancement.
- Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other.
- Annual Leave: Annual leave starts at 26 days per year plus bank holidays with an option to purchase up to an additional 5 days per year.
- Enhanced family leave (maternity, paternity and adoption).
- Organizational sick pay.
- Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match.
- Competitive Salary: We offer a competitive compensation package.
- Health and Wellness: Comprehensive health insurance and wellness programs.
- Work-Life Balance: Flexible working hours and generous leave policies.
- Able to claim mileage for 45p per mile as a mobile worker.
Company Culture
We will be an employer of choice and invest in our people. To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. Our team is passionate about making a positive impact and driving innovation in Housing Management. We will work together as one team and embrace our Citizen values.
This post is subject to an Enhanced DBS check (Disclosure and Barring Service).
Closing date: 17th February
Interview date: W/C 23rd February
We welcome applications from all backgrounds and can make reasonable adjustments to support you through the process. Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.
Retirement Living Officer in Brighton employer: Citizen
Contact Detail:
Citizen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retirement Living Officer in Brighton
✨Tip Number 1
Network like a pro! Reach out to people in the housing management sector, especially those who work with retirement living. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching Citizen and their values. Show us that you understand their mission and how your experience aligns with their goals. Tailor your answers to reflect your passion for supporting retirement living customers.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. This will help you articulate your thoughts clearly and boost your confidence when discussing your experience with vulnerable customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the Citizen team.
We think you need these skills to ace Retirement Living Officer in Brighton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Retirement Living Officer role. Highlight your relevant experience in housing management and working with vulnerable customers, as this will show us you understand what we're looking for.
Showcase Your Passion: We want to see your enthusiasm for making a positive impact in the lives of retirement living customers. Share specific examples of how you've engaged with communities or supported individuals in previous roles to demonstrate your commitment.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon, so we can easily see how your skills and experiences align with the key responsibilities of the role.
Apply Through Our Website: Don’t forget to submit your application through our website! This ensures that we receive all the necessary information and helps us process your application smoothly. Plus, it’s super easy to do!
How to prepare for a job interview at Citizen
✨Know Your Stuff
Make sure you understand the key responsibilities of a Retirement Living Officer. Familiarise yourself with housing management, customer engagement, and the specific needs of older adults. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare examples from your past work that demonstrate your experience with vulnerable customers and how you've handled challenging situations. Highlight any relevant qualifications like CIH or NVQ in Health and Social Care to back up your claims.
✨Engage with the Team
During the interview, express your enthusiasm for working collaboratively. Talk about how you can contribute to the team culture at Citizen and support the wellbeing of retirement living customers. This shows that you’re not just focused on individual success but also on team dynamics.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the organisation. Inquire about the types of communal activities you might develop or how Citizen supports its employees' professional growth. This demonstrates your interest and helps you assess if the company is the right fit for you.
