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- Tasks: Lead and inspire teams to deliver top-notch maintenance operations across diverse properties.
- Company: Join Citizen, a leading social housing provider with over 50 years of experience.
- Benefits: Enjoy 26 days annual leave, enhanced family leave, and a generous pension scheme.
- Why this job: Make a real impact in communities while driving operational excellence and innovation.
- Qualifications: Experience in maintenance services and strong leadership skills required.
- Other info: Dynamic work environment with opportunities for professional growth and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Are you a driven professional seeking to make an impact in Maintenance Operations? A fantastic opportunity has arisen for a professional, driven and hands-on Operations Manager to help deliver the Maintenance Operations Business Plan and have responsibility for the delivery of voids and planned repairs across Citizen’s property portfolio.
With over fifty years of experience, we have grown to become one of the UK’s leading social housing providers. Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns.
Key Responsibilities
- Drive high quality maintenance performance across the field - leading by example, guiding Supervisors and technical teams, and ensuring every job is delivered safely, efficiently, and with the customer at the heart of it.
- Take ownership of day to day operations: managing contractors, optimising technical resources, monitoring KPIs, and keeping work on spec, on time, and on budget.
- Build strong relationships with customers and internal teams, continually raising standards and pushing for operational excellence.
- Shape performance data, develop your team’s technical capability, support voids and project work, and contribute to long term service strategy.
- Be the calm, capable leader who steps in to support when the unexpected happens.
Qualifications and Experience
- Qualified in a building related subject to HNC, City & Guilds or NVQ or relevant trade background.
- Proven experience of working within an organisation delivering maintenance and building services (preferably within Social Housing) covering multiple workstreams over a dispersed geographical area.
- Ability to lead and motivate teams of skilled, trade-based employees and supervisory staff across various work streams including void repairs, responsive repairs and planned works.
- Demonstrate a strong customer focus and strive to continually improve quality of service provided.
What We Offer
- Innovative Environment: Be part of a forward-thinking organization that values creativity and innovation.
- Professional Growth: Opportunities for continuous learning and career advancement.
- Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other.
- Annual Leave: Annual leave starts at 26 days per year plus bank holidays.
- Annual leave purchase scheme – option to buy up to an additional 5 days per year.
- Enhanced family leave (maternity, paternity and adoption).
- Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match.
We will be an employer of choice and invest in our people. To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority.
We welcome applications from all backgrounds and can make reasonable adjustments to support you through the process. Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.
Operations Manager in Birmingham employer: Citizen
Contact Detail:
Citizen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in Birmingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up social media groups related to maintenance operations. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to share specific examples of how you've led teams or improved processes in past roles. This is your time to shine and demonstrate that you're the hands-on leader they need.
✨Tip Number 3
Research the company culture! Before any interview, dive into Citizen's values and mission. Tailor your responses to show how your experience aligns with their focus on customer care and operational excellence. It’ll make you stand out as a candidate who truly gets them.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows you're genuinely interested in being part of our team. Plus, it’s a great way to stay updated on all the latest opportunities we have going!
We think you need these skills to ace Operations Manager in Birmingham
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for the role! Share why you're excited about being an Operations Manager and how you can make a difference in Maintenance Operations. A genuine passion can really set you apart.
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your relevant experience in maintenance and building services, especially within social housing. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell your story. Use it to explain how your background and leadership style fit our collaborative culture. Don’t forget to mention specific examples of how you've motivated teams in the past!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Citizen
✨Know Your Stuff
Make sure you brush up on your knowledge of maintenance operations and the specific challenges faced in social housing. Familiarise yourself with Citizen's property portfolio and be ready to discuss how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Prepare examples that demonstrate your ability to lead and motivate teams. Think about times when you've successfully managed contractors or improved performance metrics, and be ready to share these stories during the interview.
✨Customer Focus is Key
Citizen values a strong customer focus, so be prepared to discuss how you've prioritised customer satisfaction in your previous roles. Share specific instances where you went above and beyond to ensure quality service.
✨Be Ready for the Unexpected
In this role, you'll need to handle unexpected challenges calmly. Think of examples from your past where you successfully navigated unforeseen issues and how you maintained operational excellence under pressure.
